Skip to main content
L
LuisMarín
Known Participant
June 22, 2013
Question

Creative Cloud does not remember/store my credentials.

  • June 22, 2013
  • 20 replies
  • 45557 views

I have several issues login in to my Creative Cloud CC Apps. (I´m a full member to the Cloud, running on Windows 7, 64 bit).

1. Creative Cloud Connection app does not remember or store my credentials. I have to re-write them frequently. Also, It constantly disconnects itself from the web.

2. Photoshop CC, InDesign CC and Illustrator CC require, every other time I launch them, to sign-in.

3. I have to sign the "Adobe Software License Agreement" every time I launch Photoshop, Illustrator or InDesign.

The cycle goes like this:

I launch the program and I´m asked to sign in (a trial version window):

I click the "Sign in Now" button below and get this:

I Log in with my password and get the "Software License Agreement":

Click on "Accept" and get the trial period expired message (I´m not on trial):

Click on "License this software" and get this:

I click on "Sign In Now" and get the previous pop up again (it's ridiculous):

Then the "Thank you" pop up again (7 now!) and the program finally launches.

I have to go trough this every time I launch a program. Anybody else experiencing this issues?

    This topic has been closed for replies.

    20 replies

    M
    mikhaels35281240
    Participant
    May 23, 2017

    been trying all the fixes above and nothing works, and adobe still charge my credit card.

    Adobe Please fixed this issue. its almost 4 years problem, and you cant fixed this little problem ?

      S
      SPSP
      Participant
      January 16, 2017

      Still not working here either, latest CC, latest Windows 10 64bit.

      R
      RotechIT
      Inspiring
      September 9, 2015

      hey... settle down everybody!  It's only been TWO YEARS... give the CC developers a CHANCE, already. They are 'working' as hard as they can!! [/sarcasm]

        N
        natalpol
        Participant
        May 29, 2016

        And it's THREE YEARS by now... I am about to stop my subscription and switch to their competitors. Subscription is so expensive, but I could not work on it reliably for a few months now....
        I had the same Licensing loop intermittently. Thought it was some of my installed software incompatibility. Bough a new harddrive, installed fresh Windows 10 and CC (nothing else, not even an antivirus) - and here we are again, (1) ID would crash on start [fixed after calling Adobe] and (2) - the Licensing Loop - called them last week, waiting 2 business day for a response [it's day 4 by now, no response, and my work due date is past]. They told me that when my CC attempts to activate the license, on their end they see two subscriptions from me instead of one, which makes their computer confused... In any case, I am happy that some workaround works. And I am sooo switching to another vendor. It's a shame, really. 

        S
        Spongediver
        Participant
        June 17, 2015

        Same problem - I've spent hours chatting with Adobe's Technical Support people, on multiple occasions and got nowhere.  I had exactly the same problem on a previous PC. Some days it is impossible to work with any CC app. Adobe don't give a damn

          forcing_sign_up
          forcing_sign_up
          Participant
          October 9, 2014

          I am suffering from this same issue.  It started popping up weeks ago.  I sort of ignored it.  It sounded like it was just trying to get me to sign up and pay for something that I hadn't really been using.  I basically only use Photoshop CS6 on a mac and now it's not even letting me open the app until I sign in and sign up for Creative Cloud.  I'm extremely confused and frustrated!

          S
          Spongediver
          Participant
          August 19, 2014

          Same problem - no help from "support"

          F
          Flemming Rasmussen 123
          Known Participant
          July 21, 2014

          Just finished another 2 hour session on phone with Support and they finally found the issue :-)

          For some reason there was a time mismatch in log files  (~/Library/Logs/amt3log) when opened in Console and the current OS time/clock set automatically by my timezone.

          Somehow the supporter managed to align the time so it was right in both the OS and logs (not sure how but running some terminal commands etc.)

          So everything seems to work now and I am a happy Adobe user again :-)

          F
          Flemming Rasmussen 123
          Known Participant
          June 20, 2014

          It has now been a year, and i just updated to Adobe CC 2014, which gave me exact these problems.

          Spent an hour on the phone with Adobe support who gave up on finding a solution after trying all the suggested fixes in this thread.

          At the same time they said this was the first encounter they have had of this sort of issue.



          Q
          queen_wild
          Participating Frequently
          June 20, 2014

          I am having the same problem. I've already spent 1.5 hours on the phone with adobe and no fix. I can't log in at all - I just keep getting cycled through the sign in and then please update your subscription, which is updated. So I pay good money for these programs and I haven't been able to use them for 2 days now? I'm am extremely frustrated just waiting for adobe to call me back.

            F
            Flemming Rasmussen 123
            Known Participant
            June 20, 2014

            I am getting so pissed about this... I am dependant on this to make a living!

            I can sign in on some Adobe apps by clicking Trial Mode (even though i pay for the CC monthly subscription, but it's only Photoshop and Indesign this works for (and not at all times).

            I am gonna keep calling them several times every day for the next weeks if they dont fix it.

            Jakras
            Jakras
            Known Participant
            January 20, 2014

            For me (and others) its problem of language localization.

            If your CC is installed in different language than Windows, it keeps logging off (screenshots of license languages here and there proves what i am saying). It can be only that you have international english windows vs North America CC.

            ADOBE!!! Fix this already.

            J
            jonjon.eiko
            Known Participant
            January 7, 2014

            STILL an issue, apparently not a SINGLE thing has been done to address this, or the MANY other issues plaguing their too-loyal customer base since their brilliant subscription rental software idea.

            I'm learning Corel, and I suggest all other designers learn Corel, because that's where the industry is headed now that Adobe's jumped the shark.

            B
            Birdman3
            Participant
            February 25, 2014

            In the past I chose CorelDRAW over Illustrator because it was a superior illustration application. It was many years before Illustrator added functions that Corel built in from the early releases. I can't believe that I now have to have to register everytime I use the Adobe software. What a waste of time.

            Show more replies
            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices