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Apollo Graphic
Apollo Graphic
Participant
November 20, 2020
Question

Creative Cloud installation failed (error: 702)

  • November 20, 2020
  • 14 replies
  • 65165 views

About a week ago creative cloud signed me out, and since then I am not able to login into Creative Cloud and use any of the products. 

Every time I reinstall I get an error message, "The installer was unable to access a file or directory. (Error code: 702)"

 

I have contacted the support team numerous times. They finally reached out to me. I shared my screen to resolve the issue but didn't work out. The next step was talking to the senior team, but even though I scheduled a phone call 3 times, they never called me or left a voice message or email. 

 

I am getting really frustrated about this. Because I can't use any of the design tools to do my daily task, and this impacts my main source of income. I'm in desperate need of advice. 

    14 replies

    D
    designer379918647
    Participant
    December 12, 2023

    Hi, tried this. I get the following: No such file or directory. Please help

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      December 12, 2023

      contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

      chat:
      use a browser that allows popups and cookies
      and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
      in the chat field (lower right), type AGENT
      be patient, it can take quite a while to reach a human.

      twitter/x:
      tweet @AdobeCare

      p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

      Qamera
      Qamera
      Inspiring
      July 5, 2023

      I tried  

       

      sudo chmod 1777 /tmp/

      and it does not work for me on MacOS 13.4, I get this error message:

       

      chmod: /tmp/: No such file or directory

      Michael - Lightroom user since 2006.
      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      July 5, 2023

      @Qamera 

       

      suspend any antivirus (that might cause a problem) and see if that fixes the problem.

        kathleenl89547419
        kathleenl89547419
        Participant
        November 3, 2022

        Thanks for providing this forum. I had the same issue and used the "terminal code" to correct the problem. All is working fine now. Thanks again.

         

        P
        puh-doo
        Participant
        October 29, 2022

        Hi! Thanks for the info. I uninstalled creative cloud thinking it was corrupted. Now I can't get past the start of the install.

         

        I added the line to terminal which got me past the error 702. However, now the installer just quits.

         

        Any suggesstions? Thanks so much! 

        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        October 29, 2022

        reset the cc desktop app: make sure it's in the foreground, then press:

        Win: Ctrl + Alt + R
        Mac: Cmd + Opt + R

        if that fails, try to repair
        https://helpx.adobe.com/download-install/kb/creative-cloud-install-stuck.html

        if that fails go ahead and uninstall using the correct uninstaller from https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging and then reinstall

        if that fails, do a clean cc install following each applicable step:

        uninstall every cc app including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

        then uninstall the cc desktop app, again using the correct uninstaller, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

        clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

        check for, and if available, update your os

        repair all ms visual c++ versions that can be repaired.

        update your ms visual c++, if it can be updated

        restart your computer (don't skip this)

        reinstall the cc desktop app, https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud

        if you're unable to download the cc desktop app at this stage, use the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

        use the desktop app to install your cc programs/trials

        Marcel26709274te7b
        Marcel26709274te7b
        Participant
        October 20, 2022

        sudo chmod 1777 /tmp/

        works 🙂

        thank you

          L
          lisac64378848
          Participant
          September 14, 2022

          OMG! This worked!! THANK YOU!!!! I'm saving this bc it's the 2nd time it happened. 

           

          D
          dan@cooltide
          Participant
          July 26, 2022

          Disc utility and permissions didn't work for me, presumably an apple issue as I did a software update from Big Sur 11.6.7 to 11.6.8 and normal service was resumed without any need to re install Creative Cloud. Hope this helps. 

          E
          embgraphics
          Participant
          July 26, 2022

          Hi Dan@cooltide. I think it's specifically an OS Monterey version 12  problem. Glad you got fixed though 👍

            kerit77606968
            kerit77606968
            Participant
            April 29, 2022

            Thank You, Kary Burns.

            A
            Adobe Employee
            Arvind Shekhawat
            Adobe Employee
            April 3, 2022

            these steps are for Mac users only.
            Quit the Installation.
            Open terminal
            enter the below command.
            sudo chmod 1777 /tmp/
            then if you mac ask for the password enter the password and it will not show you the password while you enter.
            then press enter and then restart the Mac and try the installation again

            Q
            quirky_daydream5C3B
            Participant
            August 9, 2022

            Hi there

            Thanks for the advice. In relation to the password, what password should be entered, as I received that prompt?

            Thanks

            kglad
            Community Expert
            kgladCommunity Expert
            Community Expert
            August 9, 2022

            @quirky_daydream5C3B , your mac's password.

            E
            embgraphics
            Participant
            February 28, 2022

            Thanks Kary, I've had this problem this morning, InDesign suddently started crashing while opening, Creative Cloud was no responce and getting a 702 error when trying to reload Creative Cloud. After several tries at Disk First Aid, Restarts and then Remote help from Adobe who ran a command in terminal, I think it was the command you've shared but they couldn't get it working.  I was aksed to take a call back from Adobe Tech services tomorrow.

             

            I decided to do a search cause I kind of need to be working and found this thread, ran TERMINAL command myself and I've now got Creative Cloud back and currently waiting on InDesign downloading. Happy days, thanks again :]

            Kanikas
            Community Manager
            KanikasCommunity Manager
            Community Manager
            March 2, 2022

            Hi there, 

             

            We're sorry for the issue. 

             

            Please try steps shared in the workaround below for help:

            This error can be avoided by doing the following
            1. Change the access permissions of the following folders so that all users can "read/write" them.
               - /private/tmp
               - Macintosh HD/Library/Application Support/Adobe
               - Macintosh HD/Applications/Utility
               - Macintosh HD/Users/<user name>/Library/Application Support/Adobe
            2. Enable full disk access to "Creative Cloud.app".
            3. Restart the computer.

             

            Hope this helps! 

             

            Thanks 

            Kanika 

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