Participant

Answered

creative cloud is blank window why?

Forum|Forum|12 years ago
July 16, 2013
31 replies
67282 views

Windows 7 64 bit computer. Creative cloud informs me of updates, but on launch nothing appears but a blank window. Header creative cloud and the gear appear. The only options listed with the gear are; help, pin to window area, and quit creative cloud. Removing creative cloud and re-installing fails to fix the problem of a blank window. Cannot update any product using creative cloud, cannot see any thing in cloud window. No way to sign in or out, just quit. Problem for three days now and no support available to fix problem. This means paying for subscription, but not getting access or updates at this point. I feel a bit cheated paying for something, I am not getting!

Creative Cloud

This topic has been closed for replies.

Correct answer iAnkitkhurana

Hi jfalsken,

Please follow the steps mentioned below

WIN 7 and 8 (64 bit):

Rename OOBE to OOBE_old located at C:\Program Files (x86)\Common Files\Adobe
Relaunch the Browser
Go to https://creative.adobe.com/products/creative-cloud
Sign in with Adobe ID and password and download CC desktop app.

WIN 7 and 8 (32 bit):

Rename OOBE to OOBE_old located at C:\Program Files\Common Files\Adobe
Relaunch the Browser
Go to https://creative.adobe.com/products/creative-cloud
Sign in with Adobe ID and password and download CC desktop app.

Thanks!

Ankit

Show previous replies

Y

Yes ima Rocket Scientist

Participating Frequently

The "Correct Answer" is not the correct answer. Had to remove the local data OOBE directory in post 9 above before it worked again.

J

jrfrydman

Participant

First , thanks to itg237 for pointing out that there are TWO different OOBE directories to be deleted! THAT finally fixed it for me ( win7 pro 64 bit) .

Second, i went thru chat support and phone support, and they are aware of the OOBE problem , but apparently NOT(?!?!?!?!) that you need to delete TWO directories on 64 bit systems.

Third, Adobe has reached a point where I am starting to hate them as much as I used to hate Microsoft. They DONT OWN to their mistakes ( I was fine until updating CC desktop --- did they come out and disable the update, warn users?nope) - I am now afraid to download ther updates , same as i never would update windows until at least a year passed by.... CC desktop is bloated and loads like two century old locomotive. Adobe as a matter of fact is behaving like a very old company that thinks it does not owe anything to its users

MY CC desktop is fixed but does not recognize that I already have lightroom 5 installed. And i am afraid to click the install button .... who knows what misfortunes might happen!

UPDATE: today I booted my PC and got the same message in photoshop! tried to open CC desktop, nothing would happen... now that i know alittle bit more about OOBE, went there and deleted the opm.db. This fixed it, although while loading CC desktop there was a message about not being able to create already existing folder. I am reporting this so maybe some kinf soul will take matters to adobe for a REAL solution

L

lewisnolan1

Participant

thank you so much!! worked!!

D

Dead Nemesis

Participant

Had the same problem. Solved by selecting "quit" part of the logo disappears, then reopen and it ran some update. Now seems to be working fine. Hope this helps

J

jjaylad

Known Participant

OMG .."dead nemesis". That could have me mystified until morning!

Anyway your solution was dead simple and dead on!

Thanks bro!

C

Charles_F_Nelson

Participant

It's really sad and irritating that after more than a year Adobe has not fixed the CC desktop app for Windows. Blank screens, not recognizing installed programs (Lightroom anyone?). Even Office 365 is implemented better for both Win & Mac and that's saying a lot. Adobe should really pull some devs off of adding new features to Photoshop for a week or two and iron this out.

S

smontgomery68

Participant

I had to do the uninstall/reinstall but it all seems to be working now.

B

barnaby20

Participant

So I was having this same issue, and nothing on the forum was working. Ended up talking with customer support and they were able to give me specific instructions similar to the first response on this post, but different, and worked for me... below is relayed to the best of my memory and was on Win7 Pro.

1. Close all adobe programs.

2. Open windows task manager (ctrl + alt+ Delete)

3. Select the processes tab.

4. End all adobe related processes(including "creative cloud" processes)

5. (windows key + R) to open the run prompt window.

6. type or copy/paste "%localappdata%" (without quotations) into the window and select "OK"

7. Navigate to ADOBE>OOBE

8. select and delete the "opm" file

9. Reopen the creative cloud app.

That process worked for me, hope it works for you as well.

F

Fedor_SS4

Participant

Thank you barnaby20 !!! That actually worked!!!!!

(I was about to give and kill myself)

I

IrishMerlin

Participating Frequently

I have Windows 7 Premium.

I've tried all the following in the previous posts to no avail, except for creating new windows account. New account was the only way for it to work and I did not want that.

I finally figured out the root of all evil. The ampersand in Windows user folder name (not the Windows displayed user name).

If you have ampersand (&) or other non-alphabet characters in windows user folder name (Example: C:\Users\Bob & Mary), then Flash Builder will fail to install (happened to me), Creative Cloud will display white screen, and/or other miscellaneous problems.

I confirmed this to be true and works:

1) I had blank Creative Cloud window as shown in the first post.

2) I renamed the display username and window user folder name by doing the instructions here:

http://www.ghacks.net/2011/03/28/how-to-change-a-windows-account-name-and-user-profile-folder-name/

(Example: Change from "Bob & Mary" to "Bob n Mary" - without the quotes)

3) After logging back in my newly renamed account, I opened Creative Cloud and login interface shows up! :-)

S

ShariSeam

Participant

Thanks! It was a bit complicated and I had to log into the new account in safe mode before it let me change the user folder name, but the Ghacks.net instructions were excellent (and be sure to read all the comments as there are a few helpful tips there too). When I went back into my regular user account that I had changed the name of, and opened the Creative Suite window, voila, it was no longer blank and I was able to download the program I wanted! Thanks so much IrishMerlin! Your research has hopefully helped many. It sure helped me!!!!

Weird computer glitches = time wasters. Arghhh...

P

Przemysław Sakrajda

Inspiring

I had to uninstall CC desktop and install it again. Deleting or changing name for OOBE didn't work.

Win8.1 64bit