Creative Cloud not installing on mac - freezes

Forum|Forum|5 years ago
October 2, 2020
2 replies
447 views

I have been trying to install the creative cloud for weeks now on my mac and it keeps freezing during installation.

I've read many of Adobe's posts on how to uninstall then reinstall, turn firewall off, dont let any background applications on. I've done everything but still cannot get it downloaded....

How do I get this resolved? this is very frustrating and time consuming for a simple download.

This topic has been closed for replies.

N

Natalie5E1CAuthor

Participant

I'm posting this again as I didn't get more replies. Can someone help please? I've got CC for a few months and not able to use it yet...

This is the original post: https://community.adobe.com/t5/download-install/creative-cloud-not-installing-on-mac-freezes/m-p/11478097?page=1

Nancy OShea

Community Expert

To avoid any more confusion, I have merged this duplicate post with your original one.

If you continue having trouble, suggest you contact Adobe technical support via online chat. Log-in to the URL below

https://helpx.adobe.com/contact.html

Click the chat icon. Type AGENT and wait for a human.

Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

do a clean cc install:

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

N

Natalie5E1CAuthor

Participant

Hi There,

Thank you for your response. I followed the steps. I used cleaner tool then reinstalled but it froze again quickly (my firewall is off and i'm using an admin account). What should I do next?

Nancy OShea

Community Expert

See this troubleshooting guide on what to do when Creative Cloud hangs on mac OS Catalina.

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html

Nancy O'Shea— Product User & Community Expert

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