Highlighted

Creative Cloud not installing on mac - freezes

New Here ,
Oct 01, 2020

Copy link to clipboard

Copied

I have been trying to install the creative cloud for weeks now on my mac and it keeps freezing during installation.

 

I've read many of Adobe's posts on how to uninstall then reinstall, turn firewall off, dont let any background applications on.  I've done everything but still cannot get it downloaded....

 

How do I get this resolved? this is very frustrating and time consuming for a simple download. 

TOPICS
Creative Cloud, Installation

Views

70

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Creative Cloud not installing on mac - freezes

New Here ,
Oct 01, 2020

Copy link to clipboard

Copied

I have been trying to install the creative cloud for weeks now on my mac and it keeps freezing during installation.

 

I've read many of Adobe's posts on how to uninstall then reinstall, turn firewall off, dont let any background applications on.  I've done everything but still cannot get it downloaded....

 

How do I get this resolved? this is very frustrating and time consuming for a simple download. 

TOPICS
Creative Cloud, Installation

Views

71

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 01, 2020 0
Adobe Community Professional ,
Oct 02, 2020

Copy link to clipboard

Copied

do a clean cc install:

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html
restart your computer (don't skip this)
reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.
if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)
use the desktop app to install your cc programs/trials

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 02, 2020 0
New Here ,
Oct 02, 2020

Copy link to clipboard

Copied

Hi There,

Thank you for your response. I followed the steps. I used cleaner tool then reinstalled but it froze again quickly (my firewall is off and i'm using an admin account). What should I do next? 

Natalie5E1C_1-1601700988494.png

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 02, 2020 0
Adobe Community Professional ,
Oct 06, 2020

Copy link to clipboard

Copied

See this troubleshooting guide on what to do when Creative Cloud hangs on mac OS Catalina.

https://helpx.adobe.com/creative-cloud/kb/creative-cloud-desktop-app-installation-stuck.html

 

Nancy O'Shea, ACP
Alt-Web.com

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 06, 2020 0
New Here ,
Oct 06, 2020

Copy link to clipboard

Copied

I'm posting this again as I didn't get more replies. Can someone help please? I've got CC for a few months and not able to use it yet...

 

This is the original post: https://community.adobe.com/t5/download-install/creative-cloud-not-installing-on-mac-freezes/m-p/114...

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 06, 2020 0
Adobe Community Professional ,
Oct 06, 2020

Copy link to clipboard

Copied

To avoid any more confusion, I have merged this duplicate post with your original one.

 

If you continue having trouble, suggest you contact Adobe technical support via online chat. Log-in to the URL below

https://helpx.adobe.com/contact.html

Click the chat icon.  Type AGENT and wait for a human.

 

 

Nancy O'Shea, ACP
Alt-Web.com

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 06, 2020 0