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Creative Cloud updates are too slow

Forum|Forum|7 years ago
March 16, 2018
14 replies
44196 views

Creative Cloud updates are too slow. It's 2018 and Adobe's service is so poor it is ridiculous.

Hello Adobe ... Is anyone listening?

Is Adobe planning to fix the problem or leave it like it has been since the beginning of Creative Cloud?

Creative Cloud

Correct answer kglad

@Joseph29638474u3jo

restart your computer and check if the update completed.

J

Joseph29638474u3jo

Participant

This is painfully slow. Running for 15 minutes now

kglad

Correct answer

Community Expert

@Joseph29638474u3jo

restart your computer and check if the update completed.

J

Joseph29638474u3jo

Participant

It worked, just wish it had a completed successful or some kind of notification. thanks

W

Wacom5f84

Participant

I am adding to this as another IT Administrator experiencing ridiculously slow download speeds. Our school has a dedicated 1.2GB redundant fiber connection with the state. I am consistently getting around 500Mbps downloads while the adobe packager is creeping along. While getting the 500Mbps download speeds, that process is 670bytes/sec or approximately 0.01Mbps.... this is beyond unacceptable for a service that our school pays an absurd amount of money for just like everyone else using their products. I deployed three new Macs today, updated them from Catalina to MacOS Ventura over the internet, a 12+GB file and they were all done in under 17 minutes for the download. It is obvious that there is throttling in place on the adobe side. Do not tell me to use outside links when we are forced to use the adobe package downloader with our EDU licensing to create and install shared pacakges for use on multiple machines. This is a limitation that Adobe puts in place on the customer, yet at the current rate of download, this package will not finish downloading until late this evening.

kglad

Community Expert

@Wacom5f84, these are user-to-user forums. if you want to communicate with adobe, for applicable apps use https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

for others, use https://www.adobe.com/products/wishform.html

S

Snowydeath11

Participant

Hello from the distant future. Yep. Their speeds still suck butts. I have 1200mbps download speed and still take about 15 minutes to UPDATE 1 app. It's a joke and usually causes me to lose interest in the work I was planning to perform...

F

Fred23898025890q

Participant

It is so frustrating that Adobe is not actively investigating what might be causing slow download speed but is constantly their finger at the users. It really makes incensed to see posts like "check that your bandwidth is not throttled" because I am the IT admin for my school. Why would "throttle" my own bandwith? I just recently created a Adobe Reader package for a teacher which contained only one component and it took "forever" just to download that. Last time I checked I certainly didn't throttle my own bandwidth. Can someone in Adobe please take note?

kglad

Community Expert

again, these are user-to-user forums. if you want to notify adobe of something, use their bug/wish form. (link in earlier message.)

T

TOYSTORYLAB

Participant

UPDATES STILL SLOW... (my intenet downloads with an average of 75 Mbps)

Start your working day and wait for updates??

I really don't understand why Adobe is not capable to solve this issue.

That's ridiculous!

M

Mirko22323588usep

Participant

Adobe does not care about customer complaints as long as they get subscription money. I am begining to wonder if extreamly slow downloads are not in order to facilitate time for hackers out off india to get in to your computer. I takes days to download update for Photoshop, many days from a major city with superb internet connection and a work station.

F

Fred23898025890q

Participant

Totally agree with your frustration. Seems like an ongoing issue on Adobe end and they have no solution for it because the internet is littered with questions about it. I work for a school as a network Administrator and we have to ability to create our own package according to our needs. I created a package that contains only Adobe Acrobat DC and Photoshop. There is no filter blocking the connection, no bandwith throtlling on my connection. The download has been going on for nearly one hour now. Look at where it is up to. It's a joke.

R

rickb-sgu

Participating Frequently

Well, I see I'm not the only one seeing this...

I'm on a mac m1, showing ping times to google.com before download attempt in the 20-30 second range. During download, their up around 300 - 400ms, and I've seen some as high as 1400ms. Whatever Adobe is doing, they're clobbering the internet connection.

NOTHING, including MacOS updates (which are HUGE) downloads this slowly.

M

Mirko22323588usep

Participant

Adobe CC server is slow becouse it is slow adobe does not provide adiquat bandwith so it runs way too slow. All other excuses are just that excuses.

ProDesignTools

Community Expert

I just checked out of curiosity moments ago, and I was able to download Photoshop (1.7 GB) from Adobe in 103 seconds...

Hopefully that's fast enough for most people? We do have a gigabit connection to our house so that helps, but there seemed no limitation on the speed by Adobe's servers.

G

glen69

Participant

Why do you just keep replying with how fast YOU can download?

« Offensive language removed by moderator in violation of ToS. »

D

Dryfly3

Participant

Why should users have to deal with a common problem? My guess is the server is close to you hence quick updates for you. My internet service is fine and, for example, Office apps update fast and don't stall.

ProDesignTools

Community Expert

Well in fact, Adobe uses a CDN (Akamai Technologies) and thus the actual content delivery servers are geolocated all over the globe...

Akamai is the world's largest CDN, so that each user will pull content from the network endpoint closest to them.

J

justincrossley@gmail.com

Participant

I have the same problem. Updating Adobe Cloud or updating photoshop, After Effects, etc just takes way too long. With my internet connection it should take a few minutes. After about an hour it is at 8% complete when trying to update Adobe Cloud. I have tried different browsers, etc. This is unacceptable. I don't have this problem with any other software that I am running.

dave.guyre@gmail.com

Participant

Nonsense. I have never downloaded anything from Adobe at less than a snail's pace. I have a 200 MBS connection. It takes close to an hour to download ANY of the APPs. I am reinstalling now. Just downloading the installer app (not a program) is taking six minutes.

scottf82225499

Participant

Regarding this issue, I got on a chat with a Adobe Support tech. He/She sent me the direct-download links, but upon installing one app I noticed it was actually an older version of what I already had on my pc. Eventually our chat led to the tech remoting in to my pc and uninstalling and reinstalling the Adobe Creative Desktop app. After that, updating wasn't lightning fast, but at least it didn't hang anymore. Eventually everything DID update to the 2020 versions.. I doubt you would need an online tech to do this, however. Here, you can see how to do it yourself.

https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

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