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Inspiring
July 11, 2013
Answered

Creative Cloud Very Slow

  • July 11, 2013
  • 59 replies
  • 101478 views

Hi.

The company has moved me onto creative cloud. I used the uninstaller to remove CS6 and installed CC.

CC indesign is so slow!  Just scrolling about etc is a total dog.

I am using OSX 10.8.4 with a quad core i7 mac with 16 gigs of ram and SSD drive. CS6 was great but CC is a dog.

Do you think there is reminants from the previous version or something? Do I need to consider a total wipe of the OS and start again?

This topic has been closed for replies.
Correct answer scrutinizer789

Hi, folks

This is coming from a novice user which I really am, weighing all options to start using "Creative" software of the likes of Adobe or Adobe itself. Reading all the comments of unfortunate users I felt sorry for most of you and signed in specifically to post a comment of mine. I came across a blog addressing just the issue of incredibly sluggish InDesign performance regardless of a platform you are on - Mac, Windows. To make long story short the problem (if not fixed still by Adobe) may lie in corrupt install of Creative Cloud app leading to incorrect read/write permissions being set up during the installation process. The user befuddled in a couple of her comments to the article shared a solution that worked for her and sounded quite reasonable and substantiated. True the solution were for Windows but it's worth taking into account by Mac users too (me myself belonging to the latter).
I post her step-by-step instruction on a possible fix:

1) Update Creative Cloud
2) Sign out of CC and sign back in. (Just do it. I don’t know why this works. I discovered it by accident. It seems to solve several problems.) Then, uninstall Indesign 2015 from the gear next to it in Creative Cloud, NOT the usual Windows way. If you already used Windows uninstall, you may have to run through this thing twice.
3) Sign out of CC and sign back in. Then, install Indesign 2015. Be sure to uncheck “keep your preferences.”
4) Open Indesign 2015 **from within** the Creative Cloud app. It should open like normal and run at reasonable speed.
5) Double-click on an InDesign file in Windows Explorer. It should open in Indesign 2015 normally if the file association is correct. Mine was.
6) I still could not open InDesign using the Windows 7 Start Menu or desktop shortcuts. If you can, no problem. If you can’t, do this:
7) Press alt+Shift+control and click on the desktop shortcut. This will cause it to delete the preferences file (Yes, I know you just deleted it in Step 3.It will delete it again and this is important.) InDesign 2015 should–at long last–open normally. And after this you can open the Windows 7 Start menu and desktop shortcuts as usual. I should run an normal speed, which is pretty darn zippy.
I think the install software in the Creative Cloud might setting the properties on the preference file to read only. In my system, like many others, it requires admin permission to open a read only file. Apparently, InDesign needs to open it and can’t. CC gets admin permission when it opens, so that is why you can open it from within the Creative Cloud desktop app. By opening InDesign from the a desktop shortcut and deleting the preferences file, it rebuilds a preference file with the proper permissions to open–something CC install should have done and didn’t.
This looks like a bush-league install programming error, to be frank. As much as I love their software, Adobe makes too many mistakes on the install. When new programs came out every three or four years, it was a headache but not a big problem. But I have a whole new batch of updates sitting in Creative Cloud app as of this morning, and I have just barely gotten InDesign 2015 functioning from the last round. No way am I pressing any install buttons for a long, long while. I need my hair to grow back after tearing out so much of it on the last round. I really wish they would up their game on the install. Creative Cloud should have done that and may yet, but so far, not so good.

The link, in case you got interested:

http://indesignsecrets.com/avoiding-problems-installing-indesign-cc-2015.php

Hope this helps. Would be interesting to know if it does.

59 replies

Known Participant
October 6, 2016

It doesn't matter how much RAM you have, what you do to your prefs files, which OS you are using, or anything like that. I'm using a simple one page ID document and I can't even type text. It is more than simple. The problem is that Adobe has a monopoly on the graphic design industry and doesn't care to upgrade the code to its software. It's much cheaper (and more money in the executive staff's pockets) to just ignore problems. This, or any problem with this toxic company, will never be fixed until another company comes along to give them some competition. They have no pride in their product. They have no pride in their work. That is the real answer, I'm afraid.

MHBrown

Participating Frequently
May 19, 2016

Time to move on folks. Too many developers out there not to expand into different software. Adobe's lackluster performance shows that they have no regard for the professional user base that is trying to scratch out a living using their product.

Inspiring
June 22, 2016

Absolutely agree

leex37686882
Participant
April 29, 2016

Why is adobe creative cloud so slow its loading for 1 hour!!! i need to update illustrator!!!

Participant
April 6, 2016

My InDesign was unusable for a long time until I figured out that problem was with the file syncing on Creative Cloud application. After pausing file syncing from CC app my indesign returned to normal.

Participant
April 26, 2017

May I ask how to Pause Syncing?

Inspiring
May 26, 2017

The user thebud answered this:

Go to CC desktop app, click the cc tab and set sync to off

robertd50376484
Participant
April 3, 2016

I'm a professional Artist and I'm on a 2009 imac with 1 terabyte and the cloud SUCKS so bad.

1. It took for ever just to get it up and running. On the phone with support for over an hour and a half really?

2. Still not sure how to get the programs on the tool bar where they should be.

3. It takes a very long time for the programs to open.

4. Beach ball nightmare over simple tasks like saving, sending and sharing files within Adobe programs.

5. The latest up grades to PS, Ai, Ae have me scrambling the internet trying to figure out the things I use to know how to do in the older programs.

6. Clients are getting upset because it's taking me a very very very long time to produce art that I use to do that took me half the time and effort.

7. I have to pay over a hundred dollars per year so that I can work in a frustrating, slow, and over priced programs.

8. There is no tech support on weekends. Why is that? So people don't work on the weekends or?

Participating Frequently
April 3, 2016

I was trying to use Muse CC, late last night, to do some simple stuff, and it was a dog. It took forever. There is no way a client of mine would put up with double the production time. Would Adobe reimburse me the discounts I would have to shell out to clients? I am sticking with CS6 and finding new web design software. This is utter nonsense.

Participating Frequently
March 31, 2016

Adobe says you only have to access the internet once per month to use their CC software and you can use the software without being connected to the internet. CC programs access the internet, if you are using any of the programs' specific features that access the internet, like the doggedly slow CC Libraries.

However, I spoke to an Adobe tech support rep today and found this out: If you are connected to the internet and not using CC Libraries or other software features that connect to the internet, the software still communicates via the internet. In other words, if you have a slow internet connection or Adobe's servers are overloaded by many CC users at any given time, you will experience slow-downs, even if you aren't using CC Libraries or other features that require you to connect.

Participant
March 30, 2016

I literally have a brand new, middle grade Mac Mini and installed Adobe Cloud and my entire computer runs like a snail. Everything is fully upgraded and nothing else installed. This has been a problem for over 3 years and no end in sight. What choice do I have but canceling my subscription? I can't afford to buy the program and I don't know how to downgrade every software that they have available that I intend to use.

Participating Frequently
March 29, 2016

Don't wipe you machine its just CC. That is the way it works and Adobe has NO intention of fixing it. Go back and reinstall CS6. Most of the Ad Agencies I work with, Saactchi & Saatchi, BBDO, Designory are all going back now because of this. If they won't fix it for BBDO, a Billion dollar Ad Agency, why would they care about us?

Participating Frequently
March 29, 2016

I am having the same issue with Illustrator and Photoshop. My MAC Pro has 10Xs the needed power and RAM, but every click and save gets a 10-15 Beachball of death. Very disappointed.  Has anyone from Adobe even responded to this. EVERYONE I know also has the same problem. From what I've seen so far Adobe is just ignoring the issue. I updated from CS4 because I needed to go 64bit. My CS4 works 50Xs faster than CC 2015.

Known Participant
March 29, 2016

Adobe's getting our money whether their software works well or not and there's currently no real competition. They've just reported record earnings. Why should they care if some of their customers are tearing their hair out in frustration?

Participating Frequently
March 11, 2016

Same thing here. I am doing a trial run of Adobe Muse and it is a dog. Every time I click on something, there is a slight delay. Every time I drag something there is a long delay. I have estimated that every project will take at least twice as long as it would normally take. I am guessing Adobe would blame our powerful computers, fast internet connections, or anti-virus software. They would probably tell us to disable our anti-virus software and make our computers vulnerable in order to use their software -- if they actually had support for Muse.