Skip to main content
Inspiring
July 11, 2013
Answered

Creative Cloud Very Slow

  • July 11, 2013
  • 59 replies
  • 101478 views

Hi.

The company has moved me onto creative cloud. I used the uninstaller to remove CS6 and installed CC.

CC indesign is so slow!  Just scrolling about etc is a total dog.

I am using OSX 10.8.4 with a quad core i7 mac with 16 gigs of ram and SSD drive. CS6 was great but CC is a dog.

Do you think there is reminants from the previous version or something? Do I need to consider a total wipe of the OS and start again?

This topic has been closed for replies.
Correct answer scrutinizer789

Hi, folks

This is coming from a novice user which I really am, weighing all options to start using "Creative" software of the likes of Adobe or Adobe itself. Reading all the comments of unfortunate users I felt sorry for most of you and signed in specifically to post a comment of mine. I came across a blog addressing just the issue of incredibly sluggish InDesign performance regardless of a platform you are on - Mac, Windows. To make long story short the problem (if not fixed still by Adobe) may lie in corrupt install of Creative Cloud app leading to incorrect read/write permissions being set up during the installation process. The user befuddled in a couple of her comments to the article shared a solution that worked for her and sounded quite reasonable and substantiated. True the solution were for Windows but it's worth taking into account by Mac users too (me myself belonging to the latter).
I post her step-by-step instruction on a possible fix:

1) Update Creative Cloud
2) Sign out of CC and sign back in. (Just do it. I don’t know why this works. I discovered it by accident. It seems to solve several problems.) Then, uninstall Indesign 2015 from the gear next to it in Creative Cloud, NOT the usual Windows way. If you already used Windows uninstall, you may have to run through this thing twice.
3) Sign out of CC and sign back in. Then, install Indesign 2015. Be sure to uncheck “keep your preferences.”
4) Open Indesign 2015 **from within** the Creative Cloud app. It should open like normal and run at reasonable speed.
5) Double-click on an InDesign file in Windows Explorer. It should open in Indesign 2015 normally if the file association is correct. Mine was.
6) I still could not open InDesign using the Windows 7 Start Menu or desktop shortcuts. If you can, no problem. If you can’t, do this:
7) Press alt+Shift+control and click on the desktop shortcut. This will cause it to delete the preferences file (Yes, I know you just deleted it in Step 3.It will delete it again and this is important.) InDesign 2015 should–at long last–open normally. And after this you can open the Windows 7 Start menu and desktop shortcuts as usual. I should run an normal speed, which is pretty darn zippy.
I think the install software in the Creative Cloud might setting the properties on the preference file to read only. In my system, like many others, it requires admin permission to open a read only file. Apparently, InDesign needs to open it and can’t. CC gets admin permission when it opens, so that is why you can open it from within the Creative Cloud desktop app. By opening InDesign from the a desktop shortcut and deleting the preferences file, it rebuilds a preference file with the proper permissions to open–something CC install should have done and didn’t.
This looks like a bush-league install programming error, to be frank. As much as I love their software, Adobe makes too many mistakes on the install. When new programs came out every three or four years, it was a headache but not a big problem. But I have a whole new batch of updates sitting in Creative Cloud app as of this morning, and I have just barely gotten InDesign 2015 functioning from the last round. No way am I pressing any install buttons for a long, long while. I need my hair to grow back after tearing out so much of it on the last round. I really wish they would up their game on the install. Creative Cloud should have done that and may yet, but so far, not so good.

The link, in case you got interested:

http://indesignsecrets.com/avoiding-problems-installing-indesign-cc-2015.php

Hope this helps. Would be interesting to know if it does.

59 replies

Known Participant
February 14, 2016

Found this forum amongst the dozens of search results after googling "InDesign CC 2015 very slow". It's nice to know I'm not alone but annoying to think that I have to go back to CC 2014 if  I want to get work done. Yet every month I've got to pay through the nose regardless.

I'm on a MBP late 2102, 16GB RAM, SSD, 27" Apple screen. OS X Yosemite. Only CC 2015 apps are laggy (PS, AI, ID) - the 2014 versions are still fine. InDesign is the worst as even scrolling seems to make it periodically stop and beachball on the same documents that previous versions have no problem with.

Participating Frequently
March 7, 2016

It seems the problem lies within Adobe, to state the obvious.

Participant
February 11, 2016

Maybe it would help somebody. My problem was delay (0,5-1 sec) before move of any object.

Live Screen Drawing setting wouldn't affect it.

Chechbox on Preferences>>interface>>Show Transformation Values solved it.

Incredible wierd, but it works

Matthew David King
Inspiring
January 7, 2016

So here's something I massively noticed for me:

I have a mid 2015 Macbook Pro Retina, 2.5GHz i7, 16gb of ram, AMD Radeon R9 M370X 2048 Mb, attached to an external 27" 4K dell display.

I've absolutely hated InDesign lately because it was unbelievably laggy, and unacceptably slow. I've had my 27" monitor scaled down to 3008x1692 from it's native resolution of 3840x2160.

This active scaling has totally botched the fluidity of InDesign. If I set the resolution back to native (NOT default since the Mac doesn't get the native of the display), everything runs 10x smoother. The downside; I can't read worth a crap because all the menubar and text is tiny. The detail that shows up when I'm adjust something's dimensions is laughably small. I'm not sure who's to blame here; Adobe for graphics processing issues, or Apple for royal screwing anyone who wants to use HighRes displays.

A business that makes nothing but money is a poor business. - Henry Ford
AAS Photo
Participant
December 14, 2015

Same issue here. Lightroom used to run fine on our laptop and suddenly, as many others have described, it is now running painfully slow. Even just selecting and image to view can take more than 30 seconds. Diconnecting the laptop from the internet fixes the isse but that's not a fix. We've got a business to run here and being offline is not an option.

I once tried to call tech support. Never again. Half a day of aggravation and no solutions. CC Sucks! I can't believe we're paying for this.

BobLevine
Community Expert
Community Expert
December 14, 2015

This is an InDesign forum. You'll get more help in the Lightroom forum than you will here.

Participating Frequently
November 9, 2015

I am having the same issue - Creative Cloud programs are EXTREMELY slow all of a sudden - at startup and then, if they ever do open, after that. Even the CC dialog box at top is slow to open, but InDesign and PSD just spin forever and either don't open at all, or take 5 minutes to open and then the programs themselves are slow/unresponsive. This just started happening yesterday, nothing changed on our end. We are not drawing anything, just trying to open files that opened fine on Friday...

Participating Frequently
November 9, 2015

Sorry - forgot to add that I am running Yosemite on a MacPro - everything up to date.

Participating Frequently
November 9, 2015

Here's a screen grab of what my CC dialog box looks like much of the time.

Participant
November 6, 2015

I bought a new MBP, that helped a bit. And it was only 3k...

Participating Frequently
November 9, 2015

What is an MBP? (not that I plan to get one at 3k : )

Participant
November 4, 2015

I have the same issue, absolutely everything I use in CC runs very slow....simply loading the program takes for freaking ever!  I have this loaded at work and at home and I absolutely HATE it!  I use Photoshop, Illustrator, InDesign, Dreamweaver etc....and the performance just sucks!

Matthew David King
Inspiring
November 3, 2015

I've noticed it can be significantly worse when using an external display, especially the type tool in InDesign. I was simply trying to update a calendar, which is simple enough as hitting 'tab' and typing the number, but Adobe couldn't keep up with me. When I unplugged the external, it sped up a little, but it was still at an unacceptable rate. Largely with the external it would jump two spaces over and intermittently place numbers I was clicking when I would click 'tab.'

A business that makes nothing but money is a poor business. - Henry Ford
Participant
November 3, 2015

Windows 7pro, adobe CC 2015

ADOBE you need to sort this out. Yesterday the entire office I am working in experienced extremely slow responses from photoshop (like a 7 second delay) in turning layers on and off. This is an office of around 10 designers, who loose around 1-2 hours per day to waiting for a piece of 'improved' software to respond - that's 100 man hours PER WEEK in downtime and lost productivity. We thought it might have been a network problem, but I spoke to my husband in a different location who also had the same problem on the same day! What is going on??? Where is our money going? This is a BIG COSTLY problem, you have very disgruntled customers, and I don't see any responses from adobe personell on this post. What will it take for you to listen? This is a call to any software developers out there who are developing software to compete with photoshop/cc - bring it on, there are an army of people out here ready to jump ship.

BobLevine
Community Expert
Community Expert
November 3, 2015

This is an InDesign forum. Try the Photoshop forum where the folks there might be able to help.

dunxmax
Participant
November 3, 2015

Don't worry InDesign 2015 seems really slow as well!  And Illustrator for that matter.

I've fallen back to all 2014 software apart from Dreamweaver, which apart from loading slow still seems workable.

dunxmax
Participant
October 24, 2015

Just thought I would wade in on this.

I had become frustrated that my iMac was running so slow, and had begun looking into upgrading the hard drive and ram etc.  I couldn't understand why programs were running so slow.

And then I thought I wonder if anyone else is having similar issues - did a search "adobe cc running slow" and suddenly I find there are hundreds of people saying Adobe CC 2015 is running slow. 

OK, so now I'm slightly glad that I've found out I'm not alone, but really not happy that I'm paying Adobe a tidy sum every month to then be slowed down whenever I go to produce anything on CC software (Photoshop, Illustrator, Indesign, Dreamweaver) - Adobe in case you're not aware this truly affects everybody's income and subsequently our trust in your software. 

It looks like most people are reverting back to previous software, this can't be right when we're all paying subscriptions to be kept up to date with the latest software.  It's outrageous!

So disappointed, and I myself am now in the process of rolling back to CC2014 so I can actually get some work done and then I will deal with the various methods of how to get 2015 running faster.

Can't wait for CC2016!!!!!!!!!!