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Inspiring
July 11, 2013
Answered

Creative Cloud Very Slow

  • July 11, 2013
  • 59 replies
  • 101478 views

Hi.

The company has moved me onto creative cloud. I used the uninstaller to remove CS6 and installed CC.

CC indesign is so slow!  Just scrolling about etc is a total dog.

I am using OSX 10.8.4 with a quad core i7 mac with 16 gigs of ram and SSD drive. CS6 was great but CC is a dog.

Do you think there is reminants from the previous version or something? Do I need to consider a total wipe of the OS and start again?

This topic has been closed for replies.
Correct answer scrutinizer789

Hi, folks

This is coming from a novice user which I really am, weighing all options to start using "Creative" software of the likes of Adobe or Adobe itself. Reading all the comments of unfortunate users I felt sorry for most of you and signed in specifically to post a comment of mine. I came across a blog addressing just the issue of incredibly sluggish InDesign performance regardless of a platform you are on - Mac, Windows. To make long story short the problem (if not fixed still by Adobe) may lie in corrupt install of Creative Cloud app leading to incorrect read/write permissions being set up during the installation process. The user befuddled in a couple of her comments to the article shared a solution that worked for her and sounded quite reasonable and substantiated. True the solution were for Windows but it's worth taking into account by Mac users too (me myself belonging to the latter).
I post her step-by-step instruction on a possible fix:

1) Update Creative Cloud
2) Sign out of CC and sign back in. (Just do it. I don’t know why this works. I discovered it by accident. It seems to solve several problems.) Then, uninstall Indesign 2015 from the gear next to it in Creative Cloud, NOT the usual Windows way. If you already used Windows uninstall, you may have to run through this thing twice.
3) Sign out of CC and sign back in. Then, install Indesign 2015. Be sure to uncheck “keep your preferences.”
4) Open Indesign 2015 **from within** the Creative Cloud app. It should open like normal and run at reasonable speed.
5) Double-click on an InDesign file in Windows Explorer. It should open in Indesign 2015 normally if the file association is correct. Mine was.
6) I still could not open InDesign using the Windows 7 Start Menu or desktop shortcuts. If you can, no problem. If you can’t, do this:
7) Press alt+Shift+control and click on the desktop shortcut. This will cause it to delete the preferences file (Yes, I know you just deleted it in Step 3.It will delete it again and this is important.) InDesign 2015 should–at long last–open normally. And after this you can open the Windows 7 Start menu and desktop shortcuts as usual. I should run an normal speed, which is pretty darn zippy.
I think the install software in the Creative Cloud might setting the properties on the preference file to read only. In my system, like many others, it requires admin permission to open a read only file. Apparently, InDesign needs to open it and can’t. CC gets admin permission when it opens, so that is why you can open it from within the Creative Cloud desktop app. By opening InDesign from the a desktop shortcut and deleting the preferences file, it rebuilds a preference file with the proper permissions to open–something CC install should have done and didn’t.
This looks like a bush-league install programming error, to be frank. As much as I love their software, Adobe makes too many mistakes on the install. When new programs came out every three or four years, it was a headache but not a big problem. But I have a whole new batch of updates sitting in Creative Cloud app as of this morning, and I have just barely gotten InDesign 2015 functioning from the last round. No way am I pressing any install buttons for a long, long while. I need my hair to grow back after tearing out so much of it on the last round. I really wish they would up their game on the install. Creative Cloud should have done that and may yet, but so far, not so good.

The link, in case you got interested:

http://indesignsecrets.com/avoiding-problems-installing-indesign-cc-2015.php

Hope this helps. Would be interesting to know if it does.

59 replies

tracyc2736252
Participant
October 23, 2015

I can't tell you how frustrated I am with Adobe. The latest versions are so slow I can barely get anything done. After searching the internet for help ( I know adobe won't help me) I've tried all the suggestions I could find and now I am resorting to installing older versions. Of course I am paying for the new versions. This seems so incredibly wrong, like I'm being ripped off. And here's this forum that adobe pays no attention to. They have us by the balls.

Inspiring
October 23, 2015

‌Adobe must understand that it is not wrong with all computers. They have to look at theire software. Speed is more important than fancy functions. You have to convert all 2015 docs to older versions.

tomtribe
Participant
October 20, 2015

Installing CC 2014 from Creative Cloud solved all my problems with speed and lag without doing anything mentioned above.

Matthew David King
Inspiring
October 21, 2015

That's just the point though. Clearly Adobe shouldn't be releasing unstable software. El Capitan fixed a lot of mac-slde issues across the board, but this shit CC is still an unacceptable apprehension of a productive workflow.

A business that makes nothing but money is a poor business. - Henry Ford
BobLevine
Community Expert
Community Expert
October 21, 2015

El Capitan has caused a lot of problems for a lot of users and Adobe users are no different. This is the first time Adobe has not rubber stamped an Apple operating system and why people are in such a hurry to "upgrade" to it is a bit of mystery to me.

‘El Crapitan:’ The biggest problems plaguing early upgraders

LilSeamonster
Participant
October 19, 2015

Hey guys. Never posted in the forums before, but I just can't take this anymore. I am not JUST dealing with slowness of CC programs...the WHOLE computer reaction time is SO SLOW.

I am at the point of thinking I need a new computer! I have read all the responses in this thread and haven't seen many speak on the processes of the entire computer being slow. Not just actions in the CC programs. For ex., opening other programs, or initiating another action, such as opening a text doc in Pages,etc. is PAINFULLY slow.

Is anyone else feeling the same pain along side the snail-like response time of EVERYTHING when using any of the CC programs???

For your knowledge, I'm currently on a MacBook Pro 2.4 i7 4GB AMD Radeon HD 6770M 1024 MB running El Capitan 10.11. I have an external WD HD for backing up part of the files on my comp.

Any reactions or thoughts are so greatly appreciated. Trying to nail down what I need to spend $$ on to get back to a smoother work flow. Being a young entrepreneur from home = very little funds to make large purchases. So all has to be calculated. If I have to get a new iMac, then so be it. I just need to know wtf is the solution, if other's think it is not JUST CC that is causing the slowness...

All the best from this side of the computer!

Hannah

BobLevine
Community Expert
Community Expert
October 19, 2015

Two things.

Lots of reported problems with El Capitan and 4GB of RAM is not enough.

That said, try disabling CCLibraries. That seems to help some folks.

LilSeamonster
Participant
October 19, 2015

Bob, thanks for the prompt response!

4GB RAM -I know the 4GB is silly small, which I am researching purchasing more and installing myself. However, you think that dramatically effects the efficacy of speed of various actions? Example, this morning I went to change my desktop background. It took probably 45-60 sec. for the stock images to choose from just to show up in the window, let alone my hunting to use one of my personal images. I just get the spinning wheel the whole time. You think that would be related to the 4gb of RAM vs. the background activity of CC on the computer? (didn't have any CC programs open at the time)

El Capitan - I've screwed the pooch in terms of trying to revert to a previous version right? Can't do that I believe.

Disabling CCLibraries - When I go to click on the CC icon in the toolbar that displays a dropdown, the window is blank white and takes foreeever to load anything. So I am not sure how to go about disabling the cloud library to see what effects that has on the overall speed of my comp.

What are you suggestions for an increase in RAM for my situation?

Many thanks again,

Hannah

lseow
Participant
October 8, 2015

freaking slow with indesign cc with capitan. call the help line chat, but they dump me after asking me to reboot to root! what the hack! adobe! u don't just sit there and collect money yearly and come out with the fix so freaking slow!!!!!

identitycreativeaus
Participant
September 18, 2015

I can't F@#kin use CC anymore.. its sooooo slow..  the main ones.. InDesign, Illustrator, Photoshop...  simple tasks like changing text ... is super slow..   Bloody fix it Adobe... 

Matthew David King
Inspiring
September 16, 2015

I've found that adjusting my Live Drawing settings helped a bit (but just a bit). It's under Preferences/Interface/Options (on the bottom).

I found that having mine set to Higher Quality, Greek Vector Graphics on and Live Screen Drawing set to Immediate worked best (ironically).

Waiting for El Captain to hopefully force adobe for some better graphics management. It's not completely Adobe related, though, that the graphics are so sluggish.

A business that makes nothing but money is a poor business. - Henry Ford
Jane PSDM
Participant
September 15, 2015

Urgh! My company just upgraded to CC 2015. Needless to say, we are not happy campers. At first I thought download issues, etc. But after test driving both Cloud's inDesign, it's clear that the software is not performing like it's usual self. Looking into downgrading to 2014, ASAP.

Participant
August 25, 2015

Ridiculous!! I am beyond frustrated. Photoshop 'save for web' is soooooo slow, actually saving pretty much any Photoshop file has an absurd lag time and Dreamweaver - don't even get me started. It has so much lag time I can make a coffee and come back and it'll still be trying to open a page, sometimes it just crashes altogether or if I'm working on bootstrap it is so slow and buggy - and often it swaps the content of the tabbed page I'm working on - with the content of the tabbed page next to it (eg wipes all the current tab content and replaces it with the next pages content) - it's just bizarre. Adobe CC has more than HALVED my productivity - and where is the support? No answers here and it's been complained about for over a year. I've been using Adobe products for 10 years, and I've never seen such a abysmal state of affairs. How can they sell a product that it is so flawed? Better still why am I paying for a product that is costing me money due to it incompetence?? GRRRRRRRRR. Maybe it's time to explore alternate software options?

Participant
August 25, 2015

I feel your pain. Every Adobe application is acting the same way for me

too. Sorry I can't help other then let ya know you're not alone. This

stinks. I'm hoping for an update that will fix this issue. I re-installed

older versions of everything until this get's fixed.

On Tue, Aug 25, 2015 at 12:11 PM, Choc Hippo <forums_noreply@adobe.com>

Steve Werner
Community Expert
Community Expert
August 25, 2015

Many people have reported this solves lagging problems:

Creative Cloud Libraries panel doesn't load in desktop products

Participant
August 18, 2015

This is ridiculous. The least you can do, Adobe, is make the fonts available offline so we can actually get some work done. I can barely move my cursor around the screen without getting any lag time. I'm beyond frustrated; it's impossible to be productive with this new software.

Participant
August 17, 2015

So the solution is to use old software? Great! Any other tips out there, please post them here. Thanks

choppper
Participating Frequently
August 17, 2015

How pathetic, come on Adobe fix the speed issues, there is no reason we should need to revert back. I own CS6 and pay for CC, its sad to pay for full CC and use my old software from a few years ago.

BobLevine
Community Expert
Community Expert
August 17, 2015

You don’t have to go back to CS6. You can go back to CC2014.