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Inspiring
July 11, 2013
Answered

Creative Cloud Very Slow

  • July 11, 2013
  • 59 replies
  • 101478 views

Hi.

The company has moved me onto creative cloud. I used the uninstaller to remove CS6 and installed CC.

CC indesign is so slow!  Just scrolling about etc is a total dog.

I am using OSX 10.8.4 with a quad core i7 mac with 16 gigs of ram and SSD drive. CS6 was great but CC is a dog.

Do you think there is reminants from the previous version or something? Do I need to consider a total wipe of the OS and start again?

This topic has been closed for replies.
Correct answer scrutinizer789

Hi, folks

This is coming from a novice user which I really am, weighing all options to start using "Creative" software of the likes of Adobe or Adobe itself. Reading all the comments of unfortunate users I felt sorry for most of you and signed in specifically to post a comment of mine. I came across a blog addressing just the issue of incredibly sluggish InDesign performance regardless of a platform you are on - Mac, Windows. To make long story short the problem (if not fixed still by Adobe) may lie in corrupt install of Creative Cloud app leading to incorrect read/write permissions being set up during the installation process. The user befuddled in a couple of her comments to the article shared a solution that worked for her and sounded quite reasonable and substantiated. True the solution were for Windows but it's worth taking into account by Mac users too (me myself belonging to the latter).
I post her step-by-step instruction on a possible fix:

1) Update Creative Cloud
2) Sign out of CC and sign back in. (Just do it. I don’t know why this works. I discovered it by accident. It seems to solve several problems.) Then, uninstall Indesign 2015 from the gear next to it in Creative Cloud, NOT the usual Windows way. If you already used Windows uninstall, you may have to run through this thing twice.
3) Sign out of CC and sign back in. Then, install Indesign 2015. Be sure to uncheck “keep your preferences.”
4) Open Indesign 2015 **from within** the Creative Cloud app. It should open like normal and run at reasonable speed.
5) Double-click on an InDesign file in Windows Explorer. It should open in Indesign 2015 normally if the file association is correct. Mine was.
6) I still could not open InDesign using the Windows 7 Start Menu or desktop shortcuts. If you can, no problem. If you can’t, do this:
7) Press alt+Shift+control and click on the desktop shortcut. This will cause it to delete the preferences file (Yes, I know you just deleted it in Step 3.It will delete it again and this is important.) InDesign 2015 should–at long last–open normally. And after this you can open the Windows 7 Start menu and desktop shortcuts as usual. I should run an normal speed, which is pretty darn zippy.
I think the install software in the Creative Cloud might setting the properties on the preference file to read only. In my system, like many others, it requires admin permission to open a read only file. Apparently, InDesign needs to open it and can’t. CC gets admin permission when it opens, so that is why you can open it from within the Creative Cloud desktop app. By opening InDesign from the a desktop shortcut and deleting the preferences file, it rebuilds a preference file with the proper permissions to open–something CC install should have done and didn’t.
This looks like a bush-league install programming error, to be frank. As much as I love their software, Adobe makes too many mistakes on the install. When new programs came out every three or four years, it was a headache but not a big problem. But I have a whole new batch of updates sitting in Creative Cloud app as of this morning, and I have just barely gotten InDesign 2015 functioning from the last round. No way am I pressing any install buttons for a long, long while. I need my hair to grow back after tearing out so much of it on the last round. I really wish they would up their game on the install. Creative Cloud should have done that and may yet, but so far, not so good.

The link, in case you got interested:

http://indesignsecrets.com/avoiding-problems-installing-indesign-cc-2015.php

Hope this helps. Would be interesting to know if it does.

59 replies

Participant
February 3, 2015

Hi i'm  trying to update photoshop and some other programs but it is acting slow. Is there a fix for this?

Participant
December 12, 2014

Same for our marketing team. Indesign CC 2014 is slower than molasses rolling uphill on a cold day. Even just clicking the cursor in a text field is at least a 15 second wait. What should be a 5 minute edit to a book usually takes the greater part of an hour.

We have yet to try Indesign CS6 but I dont know if our books developed in CC will be compatible.

Participant
December 11, 2014

have just installed InDesign CC.  It took an hour to open, after it had downloaded.  Then the first time I clicked on "help" to make sure my license had been read it took 20 seconds for the dialogue box to open.  I clicked on "new" and created a blank page document, clicked OK and it took 30 seconds for the blank page to appear.  That's on an 3.4Ghz 8-core Xeon with 8GB of Ram.  I made the mistake of clicking on "bridge" toi browse my image files. That was about 1 hour ago and it is at 84% in the download. It made me close InDesign, the blank document took over 30 seconds to close.

What is this Adobe!!!!

Participant
October 24, 2014

I just switched from CS6 to the CC. Same problem as others are having, for example in Illustrator even selecting a simple shape takes "thinking" for at least a second. I need this program to move as fast as I can. These are "no brainers" in the design and computing world, speed is everything. Adobe, I don't have time for computing speeds from the 80s. Very disappointed and I'm not seeing any real solutions in this thread. The CC concept is cool but if its not up to speed, don't bring it to market like its the best thing since sliced bread, WTF!

choppper
Participating Frequently
November 4, 2014

I bought the CS6 design suite in April last year, it was on my 2013 Dell inspiron 5721 17R with a Intel i7 and 8GB of ram, I had a sloooow 5400rpm HDD so I recently upgraded to a 542GB SSD for my laptop. Well since I did that I first installed InDesign, Photoshop, Acrobat Pro X & Illustrator from my CS6 pack, using Adobes download link. It ran great and flawless, then I noticed when I logged into my Creative Cloud account that I could upgrade to the Acrobat Pro XI, so I did, and then noticed that it said I should get the "latest version" of InDesign, Photoshop and Illustrator by installing the CC ones.

Well I installed those new programs and for the last week I have been fighting with it! InDesign, Illustrator and Photoshop are all SLOW! What is going on Adobe, I think I will uninstall my CC and just use my CS6 suite if you don't have a resolution? I have all the updates done. Creative Cloud is lacking performance for us who need it!!

Studio1938
Participant
September 17, 2014

CC Illustrator is slow too. 3 minutes to save a file with slightly complex color and overlays. Also, my InDesign will not export to high quality print pdf.

I realize this is downloaded software, but like other cloud platforms, are processes tied to Adobe servers slowing everything down? I don't use music

service clouds like amazon for this reason.

Peter Spier
Community Expert
Community Expert
September 17, 2014

The applications only talk to Adobe servers to check in that the subscription is up to date once every thirty days or so. This sounds like a system problem. What are your computer specs?

Studio1938
Participant
September 17, 2014
Participant
December 2, 2013

I have the same issue.

Is there a way to re install Cs 6 ? I can't find the way to install this version.
and I can't work at all with this problem if it can't be solved.

My configuration : osX 10.9, 2,6 Ghz intel core i7, RAM 16 Go DDR3

BobLevine
Community Expert
Community Expert
December 2, 2013

Log into creative.adobe.com. Go to download center and click on InDesign.

Scroll down to in this version and click the drop down. Choose CS6.

Participant
November 21, 2013

Same issue here. EVERYTHING I do in InDesign CC is now "sticking" for like a second. I tried all the prefs fixes. This is maddening.

Community Expert
July 11, 2013

There was no need to remove Cs6 at all - you can keep both versions running on your machine at the same time.

What exactly is slow - is it files from CS6 - or brand new files?

What are you doing when it's going slow? Have you checked the preferences under Interface>Live Screen Drawing

Can you give any more information on what exactly is happening for you?

Inspiring
July 11, 2013

HI live screen is set to never and handtool set to better performance.

Just the whole interface is slow, for instance using the arrow keys to move things around, you let go and its still moving to catch up. Scrolling around the interface feels really groggy.

Did not know I could leave Cs6 on which is a pain as I notice indeisgn wants to update all files, that being said everyone else in the company is on cc now so should not make too much difference.

Have started a new file and worked with older ones, makes no difference its just terribly groggy, will have a look abouts here and read these long threads.

Community Expert
July 11, 2013

You should also make sure that you're on the latest version of InDesign CC via Help>Updates

And is anyone else in your team experiencing this problem?

Peter Spier
Community Expert
Community Expert
July 11, 2013

There are a couple of very long threads here about this that you should read...

Participant
November 1, 2015

where are the threads you mention?