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Inspiring
July 11, 2013
Answered

Creative Cloud Very Slow

  • July 11, 2013
  • 59 replies
  • 101478 views

Hi.

The company has moved me onto creative cloud. I used the uninstaller to remove CS6 and installed CC.

CC indesign is so slow!  Just scrolling about etc is a total dog.

I am using OSX 10.8.4 with a quad core i7 mac with 16 gigs of ram and SSD drive. CS6 was great but CC is a dog.

Do you think there is reminants from the previous version or something? Do I need to consider a total wipe of the OS and start again?

This topic has been closed for replies.
Correct answer scrutinizer789

Hi, folks

This is coming from a novice user which I really am, weighing all options to start using "Creative" software of the likes of Adobe or Adobe itself. Reading all the comments of unfortunate users I felt sorry for most of you and signed in specifically to post a comment of mine. I came across a blog addressing just the issue of incredibly sluggish InDesign performance regardless of a platform you are on - Mac, Windows. To make long story short the problem (if not fixed still by Adobe) may lie in corrupt install of Creative Cloud app leading to incorrect read/write permissions being set up during the installation process. The user befuddled in a couple of her comments to the article shared a solution that worked for her and sounded quite reasonable and substantiated. True the solution were for Windows but it's worth taking into account by Mac users too (me myself belonging to the latter).
I post her step-by-step instruction on a possible fix:

1) Update Creative Cloud
2) Sign out of CC and sign back in. (Just do it. I don’t know why this works. I discovered it by accident. It seems to solve several problems.) Then, uninstall Indesign 2015 from the gear next to it in Creative Cloud, NOT the usual Windows way. If you already used Windows uninstall, you may have to run through this thing twice.
3) Sign out of CC and sign back in. Then, install Indesign 2015. Be sure to uncheck “keep your preferences.”
4) Open Indesign 2015 **from within** the Creative Cloud app. It should open like normal and run at reasonable speed.
5) Double-click on an InDesign file in Windows Explorer. It should open in Indesign 2015 normally if the file association is correct. Mine was.
6) I still could not open InDesign using the Windows 7 Start Menu or desktop shortcuts. If you can, no problem. If you can’t, do this:
7) Press alt+Shift+control and click on the desktop shortcut. This will cause it to delete the preferences file (Yes, I know you just deleted it in Step 3.It will delete it again and this is important.) InDesign 2015 should–at long last–open normally. And after this you can open the Windows 7 Start menu and desktop shortcuts as usual. I should run an normal speed, which is pretty darn zippy.
I think the install software in the Creative Cloud might setting the properties on the preference file to read only. In my system, like many others, it requires admin permission to open a read only file. Apparently, InDesign needs to open it and can’t. CC gets admin permission when it opens, so that is why you can open it from within the Creative Cloud desktop app. By opening InDesign from the a desktop shortcut and deleting the preferences file, it rebuilds a preference file with the proper permissions to open–something CC install should have done and didn’t.
This looks like a bush-league install programming error, to be frank. As much as I love their software, Adobe makes too many mistakes on the install. When new programs came out every three or four years, it was a headache but not a big problem. But I have a whole new batch of updates sitting in Creative Cloud app as of this morning, and I have just barely gotten InDesign 2015 functioning from the last round. No way am I pressing any install buttons for a long, long while. I need my hair to grow back after tearing out so much of it on the last round. I really wish they would up their game on the install. Creative Cloud should have done that and may yet, but so far, not so good.

The link, in case you got interested:

http://indesignsecrets.com/avoiding-problems-installing-indesign-cc-2015.php

Hope this helps. Would be interesting to know if it does.

59 replies

Participant
August 17, 2015

When I go into the CC Panel and select Previous Versions (filter set to show all), none of the applications that I have loaded are listed. Everything is so sluggish I can't get anything done! I was hoping to go back to CS6. Anybody have any ideas?

Inspiring
August 17, 2015

Hi

Try again. Earlier Versions. Find more apps. Under Earlier versions go to the bottom. Blue text Show earlier versions.

Good luck

Participant
August 17, 2015

Got it. Thanks!

13 Stars Exec
Participant
June 24, 2015

It's not the Mac or the system. It's Adobe. ALL programs on CC are SLOWER significantly, consistently, and across the board. Going from CS6 to CC. No comparison. No fix yet? It's just the way Adobe is rolling things out. Upgrade to 2015 maybe worsened the problem, but definitely did not address the issue.

MacBook Pro Retina Mid 2012

2.3 GHz Intel i7

16 GB 1600 MHz DDR3

NVIDIA GeForce GT 650M 1024 MB

Again. From CS6 to CC, just a major dive in performance. I've been dealing with it for months. Because CC is the future, I'm just managing the best I can, getting used to the problems, and accepting that if I want to do my job in the future, I will find a way to do it. Adobe seems to disregard this as any problem at all, and I expect that those "experts" who don't understand the problem just see the sluggishness as the industry standard and not the exception. I will hope I get used to it as they have. But there is a big difference between CS6 and CC that seems not to be a system problem by any regard or stretch of reason.

Onward and upward.

Participant
June 22, 2015

I AM LOOSING MY MIND!

I do this full-time from home running my own design studio - this is ABSOLUTELY unacceptable! I can't even get through all of these threads to find out if there is actually a solution to this, because it seems impossible that their actually isn't and this new update is just really this bad.

I can't believe I am paying for this right now. I can't even use it. I can not WORK WHAT IS THISTHAKLTJ3WANKL

Participant
June 22, 2015

I'm losing my mind as well! It's super frustrating and it makes me mad that I'm paying for it to be useless. I also run a business from home and I'm spending most of my time waiting for files to save/close and not being productive at all.

Participant
June 23, 2015

There are complaints about this all over. 

Where is the fix or even acknowledgment that there is an issue.

Also very bad customer service portal.

Participant
June 20, 2015

Has anyone found a solution for Adobe CC being so sluggish? I mainly use Illustrator and it's super slow in saving or simply closing files. It's really cutting into my production time and driving me crazy! I'm a very patient person, but this is just ridiculous. I have CS3 on my old laptop and have reverted to using it for projects because CC takes forever. I don't find the problem in Photoshop as much as I do in Illustrator and InDesign.

HELP!

Inspiring
July 2, 2015

Hi

From the Creative Cloud Panel, as a paying for CC member, you can install CS6 apps.

Download and install Adobe Creative Cloud apps

On this link you can see how to do the download of old version CS6, no need for licens key.

Then you can deactivate the CC panel from menubar.

That is working for me.

Best regards

Lasse

tomtribe
Participant
October 12, 2015

Downgrading to CC 2014 instantly solved my problems. Like having a new Mac! So ridiculous but easy to do and made a massive difference. About to do the same for Photoshop and Illustrator.

Participant
June 18, 2015

Just to download creative cloud on  a new computer everytime makes me frustrated. Have been sitting here now for about 30 minutes and 25% is downloaded. Then I shall pick the program I would like to have. This will take hours as usual.

Must be the slowest installation in the world of all categories.

At least I get time to complain during the installation.

/roger

Participant
March 31, 2015

Have to agree with above users. Had to buy Adobe CC to accommodate my clients. Computer was running great until I installed Adobe CC. Now nothing runs well. I am going to spend time I don't have researching, troubleshooting, updating, experimenting with settings. It is affecting everything not just the main apps I use: InDesign, Illustrator and Photoshop. Not a happy camper here.

Participant
April 21, 2015

Same here, running Lightroom, Dreamweaver and Photoshop.

Just selecting some text on dreamweaver or opening the effects panel in photoshop is insane slow. By the way, no OSX but Windows7

choppper
Participating Frequently
March 30, 2015

Anyone who uses InDesign CC, please SAVE regularly.

I just went to export a PDF after doing a hour+ of changes and bam... force close screen... HOW ANNOYING, Don't waste your money on CC! Buy the CS6 suite it has far less issues and you'll save in the long.

Participant
March 26, 2015

CC just went buggy in InDesign. Random time outs for no reason at all. It was all good until yesterday, and I didn't change anything. I went back to CS6 and am not having any issues. I don't have time to trouble shoot this.

choppper
Participating Frequently
March 26, 2015

I agree, it has been very buggy the last few days with me. Sucks when your trying to get files to the printer and it decided to force close twice in 1 hour!!!

IDK why we pay for CC at my work when its S**T. CS6 always worked for me... Come on adobe you can do better we know it.

Participant
March 26, 2015

By hey, they got my $52 this month, so it's all good!

Participating Frequently
March 19, 2015

CC is slow in general - and it can take down my entire system.  I've gone back to CS4 for the most part.  I don't know that this is unique to Adobe.  I wonder if it's a SaaS problem and most machines/modems just can't deal with it.  But I do know that when I've turned it completely off, my entire system runs faster.

Participant
March 10, 2015

I suggest you disconnect any ethernet cable as well as wifi. This will not fix the problem if you need to be online or connect to a server for any shared files. However if this test works (it did for me twice on two different machines), then you can help resolve this problem by letting Adobe know it worked for you.

Unfortunately it is not a complete fix, nor is it any fix if you have to work on a network. I discovered this after more than 8 hours of phone support with Adobe, and almost the same amount with Apple.

By the way, David Blatner has some great suggestions that may also work. Go to:  http://indesignsecrets.com/why-is-indesign-soooo-slow.php

Good luck!