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Participant
Nov 15, 2013 6:23 PM UTC
Answered

Creative cloud won't sign in?

adobe creative cloud won't sign me in i tried uninstalling it and installing it again ,and i tried changing my password , but it did not work?

i need to download adobe software but i can’t because the creative cloud is not signing in?

please help?

(i use mac 10.9)

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Ethereal_Sunflower98BC
Participating Frequently
Feb 7, 2016 2:40 PM UTC

its not working for me. all I get is a blank creative cloud window with nothing on it. So frustrating.


Try uninstalling  Creative Cloud using Uninstaller and reinstall it.

Download the uninstaller from below link

Uninstall the Adobe Creative Cloud desktop application

35 replies

Jimmy De Bock
Participant
Jul 29, 2020 6:15 AM UTC

Upgraded and migrated to new MacBook Pro and eventhough I signed off the old computer, I couldn't log in. Kept getting signout during the sign in process. I launched the inunstaller as suggested but got the option to "repair" instead of uninstalling. Tried that and it worked!

FYI

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Participant
Oct 16, 2017 6:48 PM UTC

Please help! I have tried uninstalling and reinstalling and doesn't fix. I also opened up to see if my LAN box was clicked per the suggestion below and it was with no other boxes. I need to get this working and don't know what else to try.

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Participant
Feb 4, 2021 3:52 PM UTC

Same here, frustrating to pay for and not be able to use a product!!!! Adobe HELP

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Participant
Feb 14, 2015 3:32 AM UTC

Are there any options, i tried the steps as well, and they did not work for me. I am using windows 8.

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Ethereal_Sunflower98BC
Participating Frequently
Feb 14, 2015 4:21 AM UTC

Make sure your LAN settings is not reverting back

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alilbitat
Participant
Dec 6, 2014 10:50 AM UTC

I can't sign in either, tired the step thing and nothing worked.. why can't I log in?

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Participant
Dec 1, 2014 3:27 PM UTC

sam.am steps (in message 9 above for the MAC) did work.

But be sure after you delete the files, you also empty it from your trash ... otherwise it won't work.

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Ethereal_Sunflower98BC
Participating Frequently
Nov 24, 2014 2:53 PM UTC

In MAC

Click Gear icon on the top Right corner and Quit Creative Cloud App

Click on Finder and then hold Command + Shift + G keys on your keypad

It will open Go to folder window, type  exactly ~/Library and click on Go

Then open Application Support > Adobe > OOBE  folders,

Delete opm.db.

Launch Creative Cloud App and try signing in

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Participant
Dec 13, 2014 12:38 AM UTC

This totally worked for me! After a hour and a bit of cursing and swearing we have a solution! Thanks so much for this!

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Ethereal_Sunflower98BC
Participating Frequently
Dec 13, 2014 1:00 AM UTC

You are most welcome

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Ethereal_Sunflower98BC
Participating Frequently
Nov 24, 2014 2:48 PM UTC

Try below step once.

Hold windows key on your keyboard and Press R key.

In Run window, type inetcpl.cpl and click on Ok

Click on Connections > LAN settings.

Check if any of the boxes are checked other than automatically detected settings.

If yes, Uncheck it and check Automatically detected settings.

Click on Ok and keep the Internet Properties window as open.

Try signing in to Creative Cloud desktop

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SilentWulv
Participant
Nov 29, 2014 8:21 PM UTC

This worked thank you!

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Rubick
Participant
Nov 24, 2014 2:07 PM UTC

I also have this problem ( windows 7 ).

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mrgirzmet
Participant
Nov 21, 2014 9:57 PM UTC

ı have also same problem ı cant login

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soren_helsted
Participant
Oct 29, 2014 2:14 PM UTC

I got same problem - any resolution or workaround - anybody. We pay for this service so we would like to use it. And we have deadlines...

Windows 8.1 and it used to work.

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