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CS5 de-activation

Forum|Forum|1 year ago
November 22, 2024
14 replies
1322 views

I'm installing CS5 on my new pc and got error, activation limit. PS is already activated on 2 other devices. Those pc's are long gone, formatted and sold.

I'm looking for advice on support, they point me to forum. I read forum, they point you to support. I'm being balled around. Support says

"I would like to inform you that we don't manage activations as well as deactivations of the perpetual Licenses from our end. Being an owner of your perpetual licenses you only can manage deactivations and activations from your end"

How the heck am I supposed to de-activate them my self? I dont have access to those pc's anymore. Support don't have ability to deactivate my old product? I'm not buying that. They're saying no-can-do and are trying to sell me their new subsriptions too on the same breath. Every time on chat.

Am I screwed now and forced to buy new photoshop? (certainly not any kind of subs.based software!) Is this how support is treating their customers nowadays?

Windows

This topic has been closed for replies.

Correct answer D Fosse

Adobe will no longer reset activation counts. This means that if you can't deactivate on the old machines yourself, there's nothing you can do, and the license is for all intents and purposes expired.

Sorry, not my decision, this is just how it is now.

(To be fair, this is fifteen year old software. I don't think I have anything fifteen years old that still works).

jane-e

Community Expert

@kennethholmes wrote: I work for a nonprofit

Adobe has special prices for nonprofits. See this link:

https://www.adobe.com/nonprofits.html

In addition, you can continue using CS5 forever on the computer and OS where it was originally installed. What you can’t do is activate it on a new install unless you have at least one of your two activations available.

Jane

Nancy OShea

Community Expert

To install legacy apps on a new device, scan the QR code.

https://helpx.adobe.com/download-install/apps/troubleshoot/licensing-activation-issues/cant-activate-reinstall-legacy-apps.html

Nancy O'Shea— Product User & Community Expert

Nancy OShea

Community Expert

Any decent lawyer will tell you that legal fees far exceed what it costs to get replacement products. And then they’ll hang up on you.

Adobe Express (Free or Premium)
https://www.adobe.com/express/pricing
Photoshop Elements (3 year license)
https://www.adobe.com/products/photoshop-elements.html
Photography Plan (annual Lightroom & Photoshop bundle)
https://www.adobe.com/creativecloud/photography/compare-plans.html
Creative Cloud Pro
https://www.adobe.com/creativecloud/plans.html

Nancy O'Shea— Product User & Community Expert

jane-e

Community Expert

In addition to what others have said, see this post from @Jeffrey_A_Wright:

https://community.adobe.com/announcements-616/activation-limit-reached-for-non-subscription-adobe-desktop-applications-565112

Jane

D Fosse

Correct answer

Community Expert

Adobe will no longer reset activation counts. This means that if you can't deactivate on the old machines yourself, there's nothing you can do, and the license is for all intents and purposes expired.

Sorry, not my decision, this is just how it is now.

(To be fair, this is fifteen year old software. I don't think I have anything fifteen years old that still works).

J

juz8099Author

Participant

(To be fair, this is fifteen year old software. I don't think I have anything fifteen years old that still works).

By @D Fosse

So what? It's perfectly good version and nothing wrong with it. See, this is what's wrong with software/game/any modern tech industry. If it's more than few years old, trash it and stop support, force people buy new stuff. Most ridiculous and obvious scam is that everything is turning into subscription based. Software and games should Not be like that! Its like having music CD on my shelf and paying rent for it every month. Sounds reasonable? Most shameless and obvious cash-grab scam there is. I'd rather install my good ol Photoshop 7. Only reason I upgraded to cs5 was that I wanted to have content-fill tool. I guess It's time to go back.... Until I find something that's not made by adobe... I'm done.

Thank you for answer.

Ged_Traynor

Community Expert

@juz8099 there's plenty of free/paid for Photoshop alternatives out there, just do a Google search

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