CS5 products I registered aren't showing up anymore. keys are "invalid". Why?

Question

Hello,

Were do I begin with this doozey?

I bought my CS5 master suite when I was finishing my bachelor's degree in May 2011. I registered them. Over the years I've had to change computers and always been able to reinstall. My computer is on the fritz again, and I tried to log in to my adobe account to preemptively access the serial keys and downloads. But it wouldn't let me log in. I got confused and somehow made a new account using the same old email address. Now there's nothing showing up. My email account has a steady stream of emails from adobe. The help chat says my serial keys (I found them via C:\ProgramData\regid.1986-12.com.adobe ) are invalid.

*I* think Adobe messed up my account somehow. Maybe I didn't login frequently enough and they deactivated it?

Am I SOL? or is there anything I can do?

LinSims · Answer

This is a public forum, not Adobe support. Users here can't provide support for account, subscription, or billing issues, or issues with downloading or installing old, unsupported versions of Adobe software. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: .

https://helpx.adobe.com/contact/support.html.

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. .

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

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