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ondrejs91135449
ondrejs91135449
Participant
July 9, 2021
Question

CS6 serial number revoked

  • July 9, 2021
  • 3 replies
  • 185 views

I have an issue reinstalling CS6 (web&design) as the installer is telling me the serial number has been revoked.

 

I have purchased a legal copy, have the box with CD, and the number is registered under my products on Adobe.com

This is fraudulent behaviour from Adobe, as they have originally confirmed that serial number and have it registered in their own databases.

This topic has been closed for replies.

3 replies

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
July 9, 2021

>issue reinstalling

 

Did you DE-activate your previous install to make the serial number available?

thatsmauri
Community Expert
thatsmauriCommunity Expert
Community Expert
July 9, 2021

Hi ondrejs91135449,

please be aware that this is mainly a public user-to-user forum. We are not really able to help you directly with any billing, account or subscription issues. You will need to contact Adobe Customer Care for assistance:
» https://helpx.adobe.com/contact.html

Click the 'circle with a speech bubble' icon (below is how it looks) on the right hand side to initiate a Chat.

 

 

 

/!\ CAUTION /!\
As this is a public forum, be careful of other users fraudulently posing as Adobe Staff! You can recognize official Staff members via the  badge next to their avatar image and the 'Adobe Staff' title - example. The only legit way to receive help with e.g. serial number issues is via Customer Care - located here.

 


Best Regards,
Maurice

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