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CS6 Standard serial number was revoked

Forum|Forum|8 years ago
December 24, 2017
6 replies
782 views

I've got a new computer (Windows 10) and am reinstalling my CS6 Standard I purchased from an authorized dealer in 2013. I have been using this since 2013, and installed in on my last computer with no problems. I also successfully registered it at purchase.

I have the serial number but this time it says it has been revoked. I have the receipt with the serial number in hand.

Correct answer John T Smith

Invalid Serial Number https://forums.adobe.com/thread/2359923

-Problems with software validation https://forums.adobe.com/thread/2273259

-Warning that software is not genuine http://www.adobe.com/genuine.html

or

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https://helpx.adobe.com/contact/support.html

kglad

Community Expert

are getting an "invalid" license message or "revoked"?

kglad

Community Expert

you can activate offline, but that has no impact on a revoked serial number.

Jeffrey_A_Wright

Community Manager

Dmitry, thanks for posting your question about your recently registered license of Creative Suite 6 Design Standard. You registered a volume license, so you will need to acquire the correct installation files from the licensing website. Please see https://adobe.ly/44KoHrX for more information on how to access the installation files that were included with your organization's purchase of Creative Suite 6 Design Standard. ^JW

kglad

Community Expert

you can only ask if the revocation was an error. did you?

John T Smith

Community Expert

This is a public forum, not Adobe support... other users may not see your account
For account help see employee Rikk Flohr's 1st reply in this message from 2-19-25 which includes the information on how to bypass the chatbot and talk to a human
https://community.adobe.com/t5/account-payment-plan-discussions/cancelei-plano-por-engano/td-p/15163767

John T Smith

Correct answer

Community Expert

Invalid Serial Number https://forums.adobe.com/thread/2359923

-Problems with software validation https://forums.adobe.com/thread/2273259

-Warning that software is not genuine http://www.adobe.com/genuine.html

or

Chat help: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME

Be sure to remain signed in with your Adobe ID before accessing the link below

Creative Cloud support (all Creative Cloud customer service issues)

https://helpx.adobe.com/contact/support.html

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