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abeumer
abeumer
Participant
March 24, 2016
Answered

Deactive device

  • March 24, 2016
  • 4 replies
  • 2130 views

My old PC is busted and I've got a new one and now I'm getting a license warning because I activated the license on to many devices.

I've tried following: Learn to activate or deactivate Adobe applications to do it online.

Deactivate a device > Step 3

There is no activated devices tab

I've got a free Creative cloud membership

Now what?

    This topic has been closed for replies.
    Correct answer Bani Verma

    Hi Abeumer,

    I have reviewed your Adobe ID(email address) you have utilized to post here, and found that you have Lightroom versions 3,4,5 & 6 registered on it.

    We have fixed the serial number for Lightroom 6 you can now try to activate it again.

    Let us know if this helps.

    4 replies

    C
    Christopher2278267246y5
    Participant
    November 2, 2024

    I have simer problem, I have found the active devices tab, but no devices listed for me to deactive, I would like to still use the product if I can with out buy new numbers for the product I have.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 2, 2024

    @Christopher2278267246y5 

     

    there is not way to buy reliable non-current adobe software.

     

    also, this is an old thread and the facts have changed.  now, it's only possible to deactivate using a computer that has and activated copy AND is current with default browser and os security.  ie, it isn't easy to deactivate and communictate that deactivation to adobe anymore

    M
    MD2751
    Participant
    December 9, 2021

    Hello, 

     

    I have the same problem. Please reset my devices for Adobe Pro 2017

     

    Bani Verma
    Community Manager
    Bani VermaCommunity ManagerCorrect answer
    Community Manager
    March 24, 2016

    Hi Abeumer,

    I have reviewed your Adobe ID(email address) you have utilized to post here, and found that you have Lightroom versions 3,4,5 & 6 registered on it.

    We have fixed the serial number for Lightroom 6 you can now try to activate it again.

    Let us know if this helps.

    abeumer
    abeumerAuthor
    Participant
    March 24, 2016

    Thank you, It's registered.

    Now I can safely format the old Windows 7 HDD

    Shellz‌ I don't have the CC version of Lightroom, I tried what's written in the article, it didn't work for me.

      Shellz
      Adobe Employee
      Shellz
      Adobe Employee
      March 24, 2016

      Hi,

      Please install the Creative Cloud on the new machine and click on "Sign me out from all other devices" if prompted. Please refer "Activation limit reached" or "Sign-in failed error" with Adobe apps

      Please write for further assistance.

      Regards,

      Shelly

      N
      ninettao15170509
      Participant
      November 30, 2017

      Morning

      Please help

      I find Adobe completely user unfriendly

      the "Sign me out from all other devices" prompt is no-where to be found, I only get this warning when I try to install to my new computer

      "you can only authorise this computer with an Adobe ID that hasn't been used previously to authorise ANY Computer OR device"

      My previous computer does not exist any more, I also don't have a serial no or anything any more

      How the hec do I get the stupid software to work on this computer? Unfortunately I need Adobe Digital Editions to read y e-books

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