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jarnom15185383
Participant
May 9, 2019
Question

Dear Valued Creative Cloud Provider

  • May 9, 2019
  • 5 replies
  • 9740 views

Why are You denying use of older versions of CC products (Your mail 8th of May, 2019) … some explanation would be nice, anyone there? After all – we, the users/customers/consumers, are those to whom Your applications should be targeted.  What is the logic behind of this kind of decision?

And a little hint for You: Maybe You should make better new versions of Your applications, that kind of applications which Your customers would like to install. So called new versions that You provide now are such a resource-hungry and buggy beasts that less and less of us, the users, would like to use.

Regards,

The customer

This topic has been closed for replies.

5 replies

F
franza43351637
Participant
June 14, 2019

So the only solution is to find a download elsewhere?

Customer Care would not give downloads.

This is causing large problems for teams who do not switch versions often, or need to use older versions from time to time (like me). Companies are slow to change, forcing them to the most recent causes problems. They do not care to have the latest and greatest as soon as possible, Adobe should listen to its users.

ProDesignTools
Community Expert
ProDesignToolsCommunity Expert
Community Expert
June 14, 2019

Hi Franz,

Downloads for which products and exact versions in particular?

Not all of them have been removed.

F
franza43351637
Participant
June 14, 2019

CC 2015 InDesign and InCopy, CC 2014 InDesign InCopy, I see that 2017 has a download now.

L
Lynn J Becker
Participant
May 10, 2019

Once again, this is Adobe showing nothing but contempt for its customers.  We have multi-year projects.  We do not change versions mid-stream in a project.  Will Adobe now use the Creative Cloud app to prevent installed "unauthorized" versions from opening up?

    Abambo
    Community Expert
    AbamboCommunity Expert
    Community Expert
    May 11, 2019

    https://forums.adobe.com/people/Lynn+J+Becker  wrote

    Once again, this is Adobe showing nothing but contempt for its customers.  We have multi-year projects.  We do not change versions mid-stream in a project.  Will Adobe now use the Creative Cloud app to prevent installed "unauthorized" versions from opening up?

    I don’t change in the middle of the project neither. But I did not yet see a multi year project that did not evolve with the software. I do not use legacy software if I can avoid. The only trouble I see with this is Encore that is no more available and that was an excellent tool to create DVDs.

    I do not know, however, if the programs continue to work when they are installed on the supported OS.

    I suppose you do not change also the hardware and your OS for you multi year projects?

    ABAMBO | Hard- and Software Engineer | Photographer
      O
      Offbeat Bryce Productions
      Inspiring
      May 12, 2019

      Just clone your operating system to another drive. Then if you have to for some reason wipe the original drive and need to reinstall you will have the backup of the OS and can still use old versions.

      Plus how many old versions do you need anyway? I think it's a very poor idea to keep using 2017 or earlier anyway. Just open the project in the new version and you can use it. for DVD's you can clone like I said and keep encore or use another program.

        O
        Offbeat Bryce Productions
        Inspiring
        May 9, 2019

        Will I be able to still download and install enore?

        Abambo
        Community Expert
        AbamboCommunity Expert
        Community Expert
        May 9, 2019

        I don't think so! As Encore is phased-out and was bundled with Premiere CS6, you will no more be able to install Encore. I personally used Encore a lot with CS5 but even then, creating DVDs was starting to get phased out. For my Windows 10 computer, even having a DVD writer and a Blue Ray writer in my computer, I did not care to get the software installed.

        If, however, you need to create DVDs, I think that it is time to look for newer, more current and better products.

        ABAMBO | Hard- and Software Engineer | Photographer
          O
          Offbeat Bryce Productions
          Inspiring
          May 9, 2019

          Is there a way just to clone all the existing adobe apps that are installed onto another hard drive then I can run encore cs6 off another drive when I need to? I know I've cloned an entire system before on an external drive but what about certain apps already installed?

          Fourteen
          Fourteen
          Inspiring
          May 9, 2019

          Ugh...just got done dealing with Adobe's support who were borderline rude and complete unhelpful (as usual). Basically I'm now stuck with a user who can no longer work on a project because it was done with InDesign CC2015. A little bit of warning would have been nice regarding this. Not every company can upgrade their software and documents within 24 hours.

            L
            Community Expert
            LaubenderCommunity Expert
            Community Expert
            May 9, 2019

            Hi Fourteen ,

            did you try the downloads from Prodesigntools?

            https://prodesigntools.com/adobe-cc-2015-direct-download-links.html

            https://prodesigntools.com/adobe-cc-2015-updates-links-mac.html

            https://prodesigntools.com/adobe-cc-2015-updates-links-windows.html

            Regards,
            Uwe

              Fourteen
              Fourteen
              Inspiring
              May 9, 2019

              Wow, those weren't working earlier! Looks like they are again. Thanks Uwe! I'll try and see if that works.

              Sheena Kaul
              Community Manager
              Sheena KaulCommunity Manager
              Community Manager
              May 9, 2019

              Hi Jarno,

              Going forward, Creative Cloud customers can download only the two most recent major versions of Creative Cloud applications. This change enables us to develop the features and functionality most requested by customers and ensure peak performance across all Creative Cloud apps and services. We always encourage our customers to use the latest version of Creative Cloud to have access to the latest features, optimal performance, security updates and other benefits.

              Please read Changes to Creative Cloud Download Availability | Adobe Blog for more information.

              Regards,

              Sheena

                R
                Community Expert
                Richard M KnightCommunity Expert
                Community Expert
                May 9, 2019

                Does this mean we have lost the ability to download Premiere CS6 that includes the Encore dvd authoring program?

                Nancy OShea
                Community Expert
                Nancy OSheaCommunity Expert
                Community Expert
                May 12, 2019

                https://forums.adobe.com/people/Richard+M+Knight  wrote

                Does this mean we have lost the ability to download Premiere CS6 that includes the Encore dvd authoring program?

                From Creative Cloud desktop app, yes.  

                However if you own a perpetual license to Premier CS6 and your OS still supports it, you could go that route.

                Download older versions of Adobe apps

                Nancy O'Shea— Product User & Community Expert
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