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Downgrade from Creative Cloud complete plan — annual to Creative Cloud plan for Photoshop customers

Forum|Forum|12 years ago
September 18, 2013
26 replies
36872 views

How do I downgrade from the Creative Cloud complete plan to theannual to Creative Cloud plan for Photoshop customers

Creative Cloud

This topic has been closed for replies.

Correct answer Beverley Gray

Hi Bobs150886

I checked your account and you have a qualifying version of Photoshop registered. I can therefore cancel your existing complete Creative Cloud membership and you can sign up for the Photoshop Photography program.

Let me know how you wish to proceed.

Kind regards

Bev

Show previous replies

C

collavo

Participant

Hi Bev

I only use Photoshop and lightroom so I would like to cancel my subscription and switch to the Photoshop Photography Program. Can you help me with that? Do you need any additional data?

Thanks

Michael

Beverley Gray

Inspiring

Hi Michael

I've cancelled your Creative Cloud Student/Teacher plan so you can sign up for the Photoshop Photography program.

Thanks

Bev

C

collavo

Participant

Thank you Bev!

H

hoboslobo

Participant

Bev,

I would like to do the same.

Can you switch me over to the Photoshop Photography Program?

Bo

Beverley Gray

Inspiring

Hi Bo

I can cancel your existing complete membership and arrange for Sales to call you to help you sign up for the Photoshop Photography plan. Would that be OK with you?

Thanks

Bev

W

warren danielson

Participant

I would also like to downgrade from my Creative Cloud plan and switch to the Photoshop Photography plan.

Can you help me with that?

Warren

D

David Georges

Participant

Hi Bev,

I would like to downgrade from the complete plan to the photograph plan, can you help ?

Regards,

David.

Beverley Gray

Inspiring

Hi David

You would need to have a qualifying Photoshop CS3-CS6 serial number registered to your account to qualify for this offer. Could you please confirm if you have a prior version of Photoshop as I couldn't see a serial number registered to your account.

Kind regards

Bev

G

gb_sumner

Participant

Hi Bev

I've just received a private email from you addressed to David, possibly because I too posted, last Friday, with the same request he made.

Since I have your attention perhaps you can hellp me.

I deleted my post to you after accomplishing step one of the process — canceling my complete CC membership — with the help of Sameena in Chat.

She verified that I was qualified and sent me to the Purchase page. I entered the info for the same card I use for my full CC monthly billing, which was accepted. But then, at step 5, the last window, I got "We'll look into that and get back to you".

This was last Saturday. The only email I've received from Adobe was the mis-addressed one from you. I've also tried the purchase again today with the same result.

Could you look into this for me?

Thanks much,

George

P

Paloe

Participant

I would like to downgrade from CC to the Photoshop program. I was just told that this cannot be done by an Adobe support represenative via chat. Bev, I see you have been effectivly helping customers in this forum. Can you provide assistance with my request, or perhaps direct me to the correct person? Thank you very much!!

Patrick

Beverley Gray

Inspiring

Hi Patrick

To qualify for the Photoshop program you need to have a commercial version of Photoshop CS3-CS6. Could you please confirm if you have such a license as I could only see education versions registered, which unfortunately don't qualify.

Thanks

Bev

P

Paloe

Participant

Hi Bev, I have a serial number but I'm hesitant to post it in a public forum. The software is visible in my account as:

Photoshop Extended, V.12, Win, Registered Sep 27, 2010

Serial: xxxx-xxxx-xxxx-xxxx-xxxx-6356

I believe this is why I was eligible to enroll in the CC plan as "existing Adobe Creative Suite Customer" at 29.95/mo?

Beverley GrayCorrect answer

Inspiring

Hi Bobs150886

I checked your account and you have a qualifying version of Photoshop registered. I can therefore cancel your existing complete Creative Cloud membership and you can sign up for the Photoshop Photography program.

Let me know how you wish to proceed.

Kind regards

Bev

B

Bobs150886Author

Participant

Hi Bev

If you could do that for me that would be great.

Kind Regards

Karen

Sent from my iPad

Beverley Gray

Inspiring

Hi Karen

I've cancelled your complete membership so you can sign up for the new program: https://creative.adobe.com/#plans/offer/photoshop+lightroom

Thanks

Bev

R

rpungello

Participant

I was hoping to do the same thing.

It'd be an awful shame if we were essentially punished by signing up early (because apparently if I'd waited, I could have gotten a cheaper plan that includes everything I need).

Beverley Gray

Inspiring

Hi rpungello

I checked your account but couldn't see a standalone commercial license of Photoshop CS3-CS6 registered. If you do have a qualifying product, please let me know.

Thanks

Bev

R

rpungello

Participant

I have a copy of Photoshop CS5, but's an educational version.

I've since been informed that, despite the CC plans page not mentioning it, educational versions don't qualify for the PS/LR only plan.

Thanks anways though.

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