downloading upgrade elements 13, I have elements 9, 2 files to download, after 1 of 2 loaded 2nd file will not download..message states that archive part of photoshop 13 is missing. you need all parts in the same folder. What to do?

You can also try to download the trial version of the software thru the page linked below and then use your current serial number to activate it.

Be sure to follow the steps outlined in the Note: Very Important Instructions section on the download pages at this site and have cookies enabled in your browser or else the download will not work properly.

Photoshop/Premiere Elements 13: http://prodesigntools.com/photoshop-elements-13-direct-download-links-premiere.html