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Participant
September 7, 2026
Question

Encore - how to get Encore if I have CS6 S/N

  • September 7, 2026
  • 8 replies
  • 34 views

I want to install Encore on my new Windows 11 Pro computer.  I have a CS6 S/N.  I went to the Adobe web site and downloaded the CS6 installer.  I ran it and only picked Encore to install (it installed OK, I used my CS6 S/N).  But, when I start Encore, it wants an S/N (I give it my CS6 S/N and seems OK).  But it wants a second S/N and gives me about eight options of software that have NOTHING to do with Encore.  Please explain.

    8 replies

    Jeff_A_Wright
    Community Manager
    Community Manager
    September 10, 2026

    Thanks for posting, ​@Denny_Mark.


    Based on what you've described and the advice already provided by the Adobe Community Experts, it appears your registered copy of Production Premium CS6 is an upgrade license. When an upgrade version is installed, Adobe will prompt for both the CS6 upgrade serial number and the serial number of the qualifying product used for the upgrade purchase.


    The second serial number prompt is not related to Encore itself. You'll need to enter the serial number for the earlier qualifying product that your CS6 upgrade was based on, as others have suggested. Since your Production Premium CS6 upgrade was registered in 2012, reviewing your registered products may help identify the qualifying version.


    Please see the following announcement for information on locating your registered serial numbers and the necessary installation files:

    Download non-subscription Adobe software: https://community.adobe.com/announcements-616/download-non-subscription-adobe-software-554002


    I hope this helps. If you have questions after reviewing your registered products and serial numbers, please let us know, ​@Denny_Mark.

    Nancy OShea
    Community Expert
    Community Expert
    September 7, 2026

    If I recall, Encore was bundled with Premiere & After Effects.

    Was your CS6 license an upgrade?  If so, you’ll need to provide a qualifying product (CS5 or CS4) to activate it. 

    Encore is not supported anymore. And most people stopped using it. Also, there’s no guarantee this will perform well on Win11. Use at your own risk. 

     

    Nancy O'Shea— Product User & Community Expert
    kglad
    Community Expert
    Community Expert
    September 7, 2026

    if you’re prompted for a 2nd serial number it means your cs6 is an upgrade from a previous verions and you’re being prompted for that previous version’s serial number.

    John T Smith
    Community Expert
    Community Expert
    September 7, 2026

    Is your CS6 an upgrade version from a previous version?

    Participant
    September 7, 2026

    I don’t really know as it was too long ago.  Is your suggestion, I use an older CSx S/N for the second S/N?

    John T Smith
    Community Expert
    Community Expert
    September 7, 2026

    You would need to enter the serial number for the ‘base’ program that you upgraded from… nobody here knows the name of that program

    Participant
    September 7, 2026

    I thank you if you would move it.

    Community Expert
    September 7, 2026

    Moderators, ​@Sameer K , please move this thread to: Download & Install | Adobe DME

    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 25H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI