Skip to main content
gerardop91
Known Participant
Jul 22, 2026 5:20 PM UTC
Answered

Error 190 and Windows version is up to date and Google Chrome

Hi,
The Creative Cloud Desktop give me error 190 and can not update version … for all other product (Photoshop and Lightroom) no problem, only Creative Cloud Desktop can’t be update and after connexion, I receive pop up back to windows with error 190 and resubmit, but same result 

I have Windows 10 22H2 with all updates, Google Chrome last update all are official version 

It’s my 1st error with Adobe products. Can I do something (I do a repair option in Program installed but same result) 

Thanks you for your help 

PS ; oups I’m not in right section, you can delete this message, I recreate in good one 

      kglad
      kgladCorrect answer
      Community Expert
      Oct 8, 2026 2:01 PM UTC

      ​@DigitalCoffee101 

       

       

      fixes the problem and is currently being rolled-out to users.

      View reply

      120 replies

      gerardop91Author
      Known Participant
      Oct 11, 2026 6:38 AM UTC

      The problem has been solved yesterday and I finally update my Adobe Cloud without Error 190 (or any other) !! I suppose all person with same Windows 10 latest person can be update now and solve this problem.

      Translate
      onazole
      onazole
      Inspiring
      Oct 12, 2026 1:29 PM UTC

      Error 190 had nothing to do with Creative Cloud updates; it simply indicated that Bridge was no longer compatible with Windows 10. That error disappeared last week without the need to update ACC.

      Translate
      gerardop91Author
      Known Participant
      Oct 12, 2026 1:41 PM UTC

      I never install Bridge and one day error 190 appear without reason and desappear now probably by Adobe update program of Adobe Cloud. 
      I can not give any explanation why it appear or if simply indicated Bridge limitation, but without Bridge (never installed), for sure I see any reason to obtain this message in my system. 
      The most important it’s solved yet, without all Adobe explanation here 

      Translate
      gerardop91Author
      Known Participant
      Oct 11, 2026 6:33 AM UTC

      Hi all, yesterday finally I can update Adobe Cloud without problem, any 190 error or other … For me it’s solved, I suppose other person with latest Windows 10 version can update now without 190 error  

      Translate
      DigitalCoffee101
      DigitalCoffee101
      Inspiring
      Oct 7, 2026 10:45 PM UTC

      ALL
       

      update has been pushed in the last 24 hrs for CCDesktop that fixes the 190 error along with a full update for the desktop app… to be clear i do not have Creative Cloud Desktop v6.11 installed yet. 

      Any ways i am on windows 10 with creative cloud desktop app version 6.10.0.252.41 with NO ERROR 190 any more.

      All i did was click the update in the error window and it all went away finally! we shall see what happens with version 6.11.

      Translate
      kglad
      Community Expert
      kgladCommunity ExpertCorrect answer
      Community Expert
      Oct 8, 2026 2:01 PM UTC

      ​@DigitalCoffee101 

       

       

      fixes the problem and is currently being rolled-out to users.

      Translate
      DigitalCoffee101
      DigitalCoffee101
      Inspiring
      Oct 8, 2026 9:28 PM UTC

      you don’t need the 6.11 update… just click update on the error window and it will update the right files… i have no more errors on 6.10.0.252.41… my system hasn’t be offered the 6.11 update yet.

      Translate
      onazole
      onazole
      Inspiring
      Oct 6, 2026 6:36 AM UTC

      Newer versions of Bridge remain incompatible with Windows 10, but I no longer get error 190 (I don't use Bridge, yet the error kept appearing).

      Translate
      SLVR79
      Participating Frequently
      Oct 6, 2026 9:23 AM UTC

      Just wanna add that I’m no longer get the Error 190 today too.

      I used to use Bridge before but uninstalled due to this Error 190 problem. I probably won’t install even the older version because I’m afraid the error might reoccur.

      Translate
      onazole
      onazole
      Inspiring
      Oct 6, 2026 9:54 AM UTC

      I installed version 16.0.3—the latest one compatible with Windows 10—and error 190 no longer appears. However, I’m getting a notification about an update for Bridge, but the notification itself warns that I cannot install it because my system is incompatible.

      Translate
        skatz80817
        Participant
        Sep 11, 2026 8:57 AM UTC

        I have TWO Windows 10 computers. One is working fine, and on the other for about a month I’ve been getting Adobe Creative Cloud errors.  I ran the Adobe Cleanup Tool after uninstalling Creative Cloud and Adobe.  Reinstallated and am STILL getting the error. 

        Please fix the issue.  It’s disturbing and making me think something’s wrong with my 2nd PC.

        Translate
        BobLevine
        Community Expert
        BobLevineCommunity Expert
        Community Expert
        Sep 11, 2026 11:22 AM UTC

        What is the full build of Windows 10? RAM? Processor?

        At some point, it’s inevitable that all support for Windows 10 is going to be dropped and if I was still running it, I’ll be getting prepared now.

        Translate
        onazole
        onazole
        Inspiring
        Sep 11, 2026 11:48 AM UTC

        Microsoft will continue to provide free support for Windows 10 until October 2027, and it is even possible that this support could be extended for a significantly longer period upon payment.

        Translate
        정용김42067633
        정용김42067633
        Participant
        Jul 30, 2026 4:16 AM UTC

        Adobe is erroneously auto-deploying components intended exclusively for Windows 11 to Windows 10 PCs, resulting in Error 190. Since official Adobe documentation states that Creative Cloud Desktop supports Windows 10, this issue appears to stem from Adobe's deployment metadata.

         

        Windows 10 22H2 build 19045.7548
        Creative Cloud Desktop 6.10.0.253
        KANC 7.0.7.25 auto-update fails with Exit Code 190.
        Adobe ffc metadata requires minOSVersion 10.0.0.22000,
        although Creative Cloud Desktop officially supports Windows 10.

        Translate
        kglad
        Community Expert
        kgladCommunity Expert
        Community Expert
        Jul 30, 2026 12:39 PM UTC

        ​@정용김42067633 

         

        adobe’s aware of the problem.

        Translate
        DigitalCoffee101
        DigitalCoffee101
        Inspiring
        Sep 2, 2026 11:41 PM UTC

        they need to fix the problem because it just hit my pc a month after every one started to report the issue

        Translate
        onazole
        onazole
        Inspiring
        Jul 23, 2026 6:50 PM UTC

        I believe the problem is with Bridge; the new version 16.0.6 is no longer compatible with Windows 10, as stated in its specifications.

         

        Translate
          Jeff_A_Wright
          Community Manager
          Jeff_A_WrightCommunity Manager
          Community Manager
          Jul 23, 2026 7:31 PM UTC

          I appreciate that you are unable to install Bridge with Error 190, but @gerardop91 is currently trying to install the Creative Cloud Desktop app with the same Windows build.

          Please feel free to follow this discussion ​@onazole, you can see the most recent response below, asking for details from ​@gerardop91 installation logs. The solution discovered may be applicable to Adobe Bridge and your discussion at 

           

          Translate
          onazole
          onazole
          Inspiring
          Jul 23, 2026 7:37 PM UTC

          I think the Creative Cloud error is caused by Bridge, that's why I'm mentioning it.

          Translate
            kglad
            Community Expert
            kgladCommunity Expert
            Community Expert
            Jul 23, 2026 2:05 PM UTC

            ​@gerardop91 

             

            i thought updating the cc desktop caused the 190 error?

            Translate
            gerardop91Author
            Known Participant
            Jul 23, 2026 2:13 PM UTC

            When Cloud Desktop launch he do this : 
             


            But just after, 0% not change and I obtain error message :
             

            Translate
              Kate Parker
              Participating Frequently
              Jul 23, 2026 12:27 PM UTC

              I had a similar issue once, and it turned out to be the Creative Cloud Desktop app rather than Windows or Chrome. Running the Adobe Creative Cloud Cleaner Tool and then reinstalling the Creative Cloud Desktop app fixed Error 190 for me. Also, temporarily disabling antivirus or VPN during the install can help if something is blocking the update. Does the error appear immediately, or only after you sign in?

              Translate
                gerardop91Author
                Known Participant
                Jul 23, 2026 2:10 PM UTC

                When Cloud Desktop launch he do this : 
                 


                But just after, 0% not change and I obtain error message :
                 

                 

                Translate
                Paultron89
                Participant
                Jul 23, 2026 6:40 AM UTC

                I am having this exact same problem, unfortunately. I can update every app through Creative Cloud, but Creative Cloud itself keeps giving me error 190. I’m on Windows 10 22H2, as well.

                Translate
                  Show more replies
                  Terms & ConditionsAccessibility statement
                  Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices