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Question

Error 190 and Windows version is up to date and Google Chrome

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Hi,
The Creative Cloud Desktop give me error 190 and can not update version … for all other product (Photoshop and Lightroom) no problem, only Creative Cloud Desktop can’t be update and after connexion, I receive pop up back to windows with error 190 and resubmit, but same result

I have Windows 10 22H2 with all updates, Google Chrome last update all are official version

It’s my 1st error with Adobe products. Can I do something (I do a repair option in Program installed but same result)

Thanks you for your help

PS ; oups I’m not in right section, you can delete this message, I recreate in good one

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BobLevine

Community Expert

That is a very old operating system. While technically still supported, I strongly suggest upgrading it.

Also, how much RAM do you have?

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Jeff_A_Wright

Community Manager

Thank you for posting, Gerardop91.

I apologize for any problems you are encountering accessing and using the Creative Cloud Desktop app.

BobLevine is correct you will to update Windows 10 further to install the Creative Cloud Desktop app. Error 190 means that the computer does not meet the minimum requirements to run the application. Please see https://adobe.ly/3TOQswd for more information about Error 190.

Please see https://adobe.ly/3TOQt3f for more information on the minium requirements to run the Creative Cloud Desktop app. If no updates are available from Microsoft, then please use your subscription on a different computer or install Windows 11 on the computer. ^JW

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Dave Creamer of IDEAS

Community Expert

According to Adobe, the OS listed is covered:

Windows 11 versions 24H2 and 23H2, and Windows 10 versions 22H2 and 21H2

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David Creamer: Community Expert (ACI and ACE 1995-2023)

Dave Creamer of IDEAS

Community Expert

Uninstall the CC app through the Windows uninstall. Download a clean version and install. Sign in.

Had to do this just the other week.

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David Creamer: Community Expert (ACI and ACE 1995-2023)

G

gerardop91Author

Known Participant

He want not uninistall only Cloud, I need to unistall all other product before and reconfigure all … Pfffffff

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Dave Creamer of IDEAS

Community Expert

Forgot… Use the Adobe CC Cleaner and choose 6. Creative Cloud only.

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David Creamer: Community Expert (ACI and ACE 1995-2023)

G

gerardop91Author

Known Participant

Hi,
The Creative Cloud Desktop give me error 190 and can not update version … for all other product (Photoshop and Lightroom) no problem, only Creative Cloud Desktop can’t be update and after connexion, I receive pop up back to windows with error 190 and resubmit, but same result

I have Windows 10 22H2 with all last updates, Google Chrome last update. All are official version.

It’s my 1st error with Adobe products. Can I do something (I do a repair option in Program installed but same result)

Thanks you for your help

Translate

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