Skip to main content
Inspiring
September 10, 2026
Question

Error 190 on updating Creative Cloud Desktop

I am running Windows 10 Pro 22H2. When I launch the Adobe Creative Cloud Desktop app, I receive Error 190, stating that my system is incompatible and that the application cannot be updated.

However, according to Adobe's official documentation regarding supported operating systems, Windows 10 Pro 22H2 is listed as a supported version.

Could you please clarify why Error 190 is being triggered on a supported operating system and advise on how to resolve the issue?

    28 replies

    Dar7Author
    Inspiring
    October 6, 2026

    Update: Yesterday, following a Photoshop update, Creative Cloud Desktop also received an update containing the fix we had been waiting for months. In fact, at the bottom of the Photoshop update notes, there was a brief mention of the Creative Cloud Desktop update.

    In my case, I had to restart my PC in order to relaunch the updated version of Creative Cloud Desktop, which is now finally working correctly.

    Translate
    AkanshaAshra
    Community Manager
    Community Manager
    October 6, 2026
    Baschtl
    Participating Frequently
    October 5, 2026

    Any news on this after all???

    Translate
    Known Participant
    September 29, 2026

    Why is that all other software in the suite updates no problem, BUT Creative Cloud? We have done everything on our side, now it's your turn.

    Translate
    Known Participant
    September 27, 2026

    Well, is there a fix or are we screwed.

    Translate
    kglad
    Community Expert
    Community Expert
    September 27, 2026
    Known Participant
    September 27, 2026

    Whenever there's a glitch with Adobe, it feels like we've all been through the same situation. I'm now looking into other alternatives so I won’t have to deal with these problems in the future. I can buy comparable products with the same features outright and never worry about my workflow again. It’s frustrating that we pay for the peace of mind that scheduled updates should work, yet they often don’t.

    Translate
    mustafae68234948
    Participating Frequently
    September 26, 2026

    I have the same problem for some days. Windows10 22H2 and Creative Cloud Desktop App 6.10.0.252.41 . Error Code 190  Creative Cloud Update Failed. Uninstalled the latest Windows 10 Update KB5126256- problem reamins. Uninstalled the Bridge V 16.0.7 ( not compatible) - problem remains. Re-installed an older version of Bridge V 16.0.3 - problem remains.

    Translate
    Jeff_A_Wright
    Community Manager
    Community Manager
    September 22, 2026

    Thanks for taking the time to document the issue so thoroughly, ​@Dar7.

     

    I understand how frustrating it is when a Creative Cloud Desktop update suddenly stops working, especially when your system is running a supported version of Windows and everything was previously working as expected.

     

    Based on what you've shared and additional reports we've seen from other individuals, this does not appear to be a Windows 10 22H2 support issue.

     

    We've received multiple reports of Error 190 occurring after Creative Cloud Desktop attempts to update.

     

    One workaround that has helped some individuals is to repair or completely remove the Creative Cloud desktop application using Adobe's Creative Cloud Uninstaller tool and then install a fresh copy of the application.

    Step 1: Repair or uninstall Creative Cloud Desktop

    https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

     

    Step 2: Download and reinstall Creative Cloud Desktop

    https://creativecloud.adobe.com/apps/download/creative-cloud

     

    A few individuals have reported that performing a repair or clean reinstall of Creative Cloud Desktop allowed the application to install and run successfully again on Windows 10 22H2.

     

    Please let us know whether that resolves the Error 190 update issue on your system, ​@Dar7. Your feedback will help us better understand the scope of the problem and identify any patterns across affected configurations.

    Translate
    Baschtl
    Participating Frequently
    September 23, 2026

    ​@Jeff_A_Wright I just did that: I completely uninstalled Creative Cloud Desktop and then reinstalled it again, using the download packages you mentioned in your post. The problem remains.

    Translate
    Baschtl
    Participating Frequently
    September 22, 2026

    Same problem here. I’m also running Windows 10 Pro 22H and get that Error 190 when I try to update Creative Cloud.

     

    And the latest Photoshop Version 27.10 and Photoshop (Beta) Version 27.12 also have issues with a.o. the Spot Healing Brush Tool and Brush Tool.

    Whenever I use any of them I immediately get some crazy lines on the image I’m working on. Not too long ago the same problem was fixed already and now it’s back.     

    Translate
    kglad
    Community Expert
    Community Expert
    September 22, 2026

    ​@Baschtl 

     

    post the ps issues in the ps forum, https://community.adobe.com/p/photoshop

     

    p.s. change your title to avoid a duplicate message problem.

    Translate
    Baschtl
    Participating Frequently
    September 23, 2026

    @kglad I already found a solution for the problem, so not necessary to post it in the ps forum anymore

    Translate
    Participant
    September 21, 2026

    There are thousands of users with the same issue and mine has been like this for several months. Why does it take forever for them to fix it?

    Translate
    Participating Frequently
    September 18, 2026

    Having same issue. Started very recently. Creative Cloud Desktop (not any of the apps) fails to update w/ code 190. Tried the “repair” option prompted by attempted uninstall, didn’t help. Next thing I’ll try is adobe’s cleaner app. Loath to uninstall every app though (CC won’t uninstall without it).

    Windows 10 Pro v.10.0.19045

    Adobe Creative Cloud v.6.10.0.252.41

     

     

    Translate
    Viscerah_1
    Participating Frequently
    September 14, 2026

    Also facing this issue with Windows 10 Pro 22H2. and I can also verify this started happening after the KB5126256 update. Updated 5 days ago and now no longer able to update. Will try to see if i can roll back and fix the issue

     

    Translate
    Dar7Author
    Inspiring
    September 14, 2026

    I performed a rollback by removing the latest Windows update, but the Creative Cloud issue remains unresolved. Therefore, I believe the two events are not strictly correlated, although their timing is a notable coincidence.

    Translate