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andrem18159523
andrem18159523
Participant
December 10, 2016
Answered

Error 214

Hi.

I`m completely new to MAC and wanted to download Creativ Cloud installer ( Photoshop).

Error 214 happens all the time.

Can someone help please...

Sorry, for my english. No native speaker

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kglad
kgladCorrect answer
Community Expert
December 10, 2016

this is from Jeff A Wright​

Error 214 means the manifest for downloaded files is incorrect.  For information on how to resolve download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.  I believe it is likely your security software or firewall are interfering with the download process this is why you are receiving the current error.

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4 replies

john291631926j4f
Participant
March 30, 2023

Well I seem to have found a fix for my error code 214 I have Kaspersky and it has a banner block which when turned off allows the updates to happen. So probably worth trying that

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Taher26263985ugrt
Participant
October 2, 2022

I fixed this problem, if you have Kaspersky do the following steps:

 

1- Setings / Network settings / Monitored ports 

    = > check Monitor  celected network ports only

2- Setings / Network settings / Encrypted connection scanning

    = > check Scan encrypted connections upon request from protection components

 

If that doesn't help disable following settings (After installation enable this option again)

- File Anti-Virus

- Firewall

-Application Control

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    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 2, 2022

    @Taher26263985ugrt, thank you for your post.

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    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    December 10, 2016

    this is from Jeff A Wright​

    Error 214 means the manifest for downloaded files is incorrect.  For information on how to resolve download errors please see Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.  I believe it is likely your security software or firewall are interfering with the download process this is why you are receiving the current error.

    Translate
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