its a school laptop, so i dont have the permissions to ad an admin account
Ah, that explains it then, Davism. Please contact whoever manages the laptop to resolve any errors you are encountering. The suggestions you see in public discussion forums and via Social media are not applicable to your situation.
I am curious about why you turned to a public discussion forum for help? Did your school include any instructions on what to do if you encounter problems with their laptop?
We are seeing a lot of frustrated students posting to Social Media and our public discussion forums. Still, they are often in the same situation you are, where they do not have sufficient rights to correct the errors they encounter.