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defaultv1sqlgxt324o
Participating Frequently
September 17, 2024
Answered

ESCALATING - Elements 2024 Install Issues

  • September 17, 2024
  • 3 replies
  • 641 views

Both Photoshop Elements 2024 and Premiere Elements 2024 are receiving error code 111 with the latest installer. The problem seems to be related to Adobe partially including Elements 2025 in the build. Is Adobe aware of this issue and addressing it? I had to request a refund because I couldn't launch the product. 

 

See other posts:

https://community.adobe.com/t5/photoshop-elements-discussions/product-failing-to-launch/td-p/14864399

 

https://community.adobe.com/t5/premiere-elements-discussions/installing-premiere-elements-on-mac-os-15-or-windows-10-pro/td-p/14864809

 

 

This topic has been closed for replies.
Correct answer Peru Bob

Uninstall and then reinstall with this installer:

https://download.adobe.com/pub/adobe/pse/24_0/PhotoshopElements_2024_LS30_win64_ESD.zip

3 replies

Peru Bob
Community Expert
Peru BobCommunity ExpertCorrect answer
Community Expert
September 18, 2024

Uninstall and then reinstall with this installer:

https://download.adobe.com/pub/adobe/pse/24_0/PhotoshopElements_2024_LS30_win64_ESD.zip

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
September 17, 2024

>Is Adobe aware of this issue and addressing it?

 

This is a public forum, not Adobe support... so other users here do not know what Adobe does or doesn't know

 

Contact support and give your report to a chat agent

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

D
defaultv1sqlgxt324oAuthor
Participating Frequently
September 17, 2024

@John T Smith @Yes, thank you. I posted for two reasons. One is because Adobe support documentation directs users to look at the community forums. Given this is a problem for most, if not all, new installs of the product, people need to be aware of the issue. Second, I have seen adobe employees monitor and reply to threads in this forum which is another avenue to get information escalated to the company. I agree everyone should still contact support. I chose to ask for a refund instead and wash my hands of it. I don't have time to wait on support due to a lack of their QA processes.

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 17, 2024

ok

kglad
Community Expert
kgladCommunity Expert
Community Expert
September 17, 2024

did you have a question?

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