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Goli52
Participant
July 21, 2019
Question

file download from connect.ffc.adobeoobe.com pops up

  • July 21, 2019
  • 4 replies
  • 9258 views

everytime I turn on my pc I get this "cc.png" file download from source: "connect.ffc.adobeoobe.com pops up" (see the capture)
Is it from adobe?
should I download the file?

Thanks in advance.

This topic has been closed for replies.

4 replies

K
Keith M.
Participant
September 12, 2022

Having Same issue. This is the second time it has happened in about 1 month.

Resource Monitor shows Adobe Desktop Helper Connected to

IP Details For: 13.224.214.67

Decimal: 232838723

Hostname: server-13-224-214-67.phl50.r.cloudfront.net

ASN: 16509

ISP: Amazon.com Inc.

Services: Datacenter

Assignment: Likely Static IP

Country: United States

State/Region: Pennsylvania

City: Philadelphia

 

Not sure if related since it persisted after download cancelled.

Malware and antivirus scans are clear.

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 18, 2022

there's, at least, one other thread dealing with this https://community.adobe.com/t5/download-install-discussions/what-is-it-cc-png/m-p/13275751#M560361 but no resolution there, either, but suggested something to try.

authentic_days1549
authentic_days1549
Participating Frequently
August 16, 2022

I have been having the same issue for the past several months. Every time I start my system this "cc.png" file wants to be downloaded...what's the fix?

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
July 21, 2019

>everytime I turn on my pc

That means (to me) that you have something in your Windows "startup" that you may not want

How to disable a program in Windows startup

-Right click the 'window pane' in the very bottom left corner of the Windows desktop

-Select Task Manager in the pop up option window

-Click More details if you don't see startup

-Select the Startup tab inside Task Manager

-Select the program you want to disable

-Click Disable in the bottom right corner

-BE VERY CAREFUL WHAT YOU DISABLE

Don't disable something if you don't know what it is... you may make your Windows stop working!!!

kglad
Community Expert
kgladCommunity Expert
Community Expert
July 21, 2019

adobeoobe.com is owned by adobe,  Whois adobeoobe.com

but i wouldn't download it if it's unexected (ie, it's not a file you're sync'g).

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