free trial

Forum|Forum|8 years ago
May 29, 2017
2 replies
833 views

How do l cancel my free trial

Creative Cloud

This topic has been closed for replies.

Correct answer kglad

contact adobe support. there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

J

Jerald5C1D

Participant

I need to cancel this program please do not charge me on my credit card I am canceling as of now April 3rd 2021

John T Smith

Community Expert

This is a public form NOT Adobe support... you do not cancel here

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-FAQ https://community.adobe.com/t5/account-payment-plan/cancel-subscription-faq-s/td-p/11843852

OR

Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

kglad

Community Expert

wait a few days and it will cancel/end on its own. or change your system clock if you want it to end earlier. buy why would you?

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