Skip to main content
TimFitzgerald
Participant
January 29, 2017
Answered

Help please: Creative Cloud deletes Typekit fonts right after syncing with Typekit

  • January 29, 2017
  • 1 reply
  • 672 views

I am running Photoshop CC and Illustrator CC on Windows 10 and cannot access any TypeKit fonts. Here is my workflow:

  1. Run Adobe Creative Cloud
  2. Navigate to Typekit.com (Assets -> Fonts -> Browse Fonts from Typekit)
  3. Select a font and sync.  The font shows up as having been synced in Typekit. (This "synced" state persists on Typekit.com after I exit and return to to that site, so Typekit is correctly tracking my font selections.)
  4. Back in Adobe Creative Cloud, after about 5 seconds. I get an alert popup with the message "Font {whateverFontIJustSynced} has been removed."  The font never shows up in Photoshop or Illustrator.

I looked in the CoreSync-yyyy.mm.dd logs, and every sync failure is accompanied by two error messages:

20170129-133701.143: t=24cc: Info: [livetype] Setting x-access-token header for font download.

20170129-133701.154: t=2640: Error: [livetype] AddFontResourceEx failed, code=0

20170129-133701.154: t=2640: Error: [livetype] Failed to activate font

20170129-133701.154: t=2640: Info: [livetype] synced fonts

My hunch is that this a a permissions problem: specifically, Creative Cloud does not have write access to the %windir%\fonts folder. I'm not sure if that's where the fonts should end up, but they definitely not getting installed locally.  I tried running Creative Cloud as an administrator but it doesn't seem to make a difference.

I've tried several solutions to similar reported problems that seem remotely related: stopping and starting the app, rebooting, toggling font syncing. Nothing is working. Any ideas?

Thanks in advance...

This topic has been closed for replies.
Correct answer kglad

suspend any antivirus, anti-malware and anti-adware that could be removing the font and retest by quitting the cc desktop app, right click the app and click 'run as administrator'.

1 reply

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
January 29, 2017

suspend any antivirus, anti-malware and anti-adware that could be removing the font and retest by quitting the cc desktop app, right click the app and click 'run as administrator'.

TimFitzgerald
Participant
January 30, 2017

Thanks for the quick response kglad​! I have anti-malware running that, among other things, blocks untrusted fonts. As soon as I disabled that feature and rebooted, the fonts were there.

kglad
Community Expert
Community Expert
January 30, 2017

good to hear you got that sorted!  (and you're welcome.)