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nao-limit
nao-limit
Participant
November 6, 2015
Answered

I am not able to sign into adobe download assistant.

  • November 6, 2015
  • 3 replies
  • 3634 views

I started a subscription yesterday and Photoshop downloaded on its own. I really need Illustrator and InDesign so I can start on a freelance job. So far no luck trying to download those two. I thought maybe if I signed into the download assistant that would help. If anyone has any tips for me, that would be greatly appreciated!

This topic has been closed for replies.
Correct answer nao-limit

Hi John,

Thanks for your reply! I uninstalled Photoshop (since I don't need it right now) and then was able to download Illustrator and InDesign. Really weird, not sure what happened. So all is fine in Creative Cloud Land.

3 replies

cristina268055036k3x
cristina268055036k3x
Participating Frequently
November 10, 2022

Where do I find the Adobe download assistant? I need it to download adobe illustrator I had a  I'm asked for me love

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 10, 2022

@cristina268055036k3x, install the cc desktop app from here https://creativecloud.adobe.com/apps/all/desktop?action=install&source=apps&productId=creative-cloud and use it to install your adobe subscription and trial programs.

 

if you have trouble downloading the cc desktop app or you see an error message when trying to install, make sure you have a compatible os (https://helpx.adobe.com/creative-cloud/system-requirements.html), and use the alternative download links at page bottom here, https://helpx.adobe.com/in/download-install/kb/creative-cloud-desktop-app-download.html

kglad
Community Expert
kgladCommunity Expert
Community Expert
November 10, 2022

i didn't understand that last message.

    cristina268055036k3x
    cristina268055036k3x
    Participating Frequently
    November 10, 2022

    I'm trying to download Photoshop and I've downloaded Adobe Download Assistant and signed in, and it ...Thanks for your reply! I uninstalled Photoshop (since I don't need it right now) and then was able to download Illustrator and InDesign. Really weird, not sure what happened. So all is fine in Creative Cloud

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    November 6, 2015

    Does your Cloud subscription show on your account page?

    https://accounts.adobe.com/ then click Plans & Products at the top

    Did you buy the ENTIRE subscription, or only the special photography plan?

      nao-limit
      nao-limitAuthorCorrect answer
      Participant
      November 6, 2015

      Hi John,

      Thanks for your reply! I uninstalled Photoshop (since I don't need it right now) and then was able to download Illustrator and InDesign. Really weird, not sure what happened. So all is fine in Creative Cloud Land.

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