I cancelled my subscription before july and I have been charged every month since. When I try to cancel again it says I will have a cancellation fee.

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I cancelled my subscription in June, I received my email confirming, but I have been charged every month since. I logged into my account to cancel again but it said I will be charged an extra fee of $43. I want my subscription cancelled properly and refunded my charges.

M

Manan JoshiCorrect answer

Community Expert

You need to get this sorted out with Adobe Support. If you have the cancellation confirmation email from June the present your case to them. They will get this sorted and refund you as well

-Manan

kglad

Community Expert

p.s. this thread should be in the account forum, https://community.adobe.com/questions-6

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AkanshaAshra

Community Manager

Hi @affectionate_Mountain3b93

Thank you for writing in.

We checked your account and can see that you’ve already connected with our support team under case ADB-47709669-B1Y3. The team will assist you further and guide you in the right direction regarding your concern.

^Akansha

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A

affectionate_Mountain3b93Author

Participant

I can't get onto support all links take me around in circles.

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M

Manan Joshi

Community Expert

Use https://helpx.adobe.com/contact.html?rghtup=autoOpen

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-Manan

M

Manan Joshi

Correct answer

Community Expert

You need to get this sorted out with Adobe Support. If you have the cancellation confirmation email from June the present your case to them. They will get this sorted and refund you as well

Translate

-Manan

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