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intelligent_Whirl9848
Participant
September 16, 2026
Answered

I downloaded elements and wrote the 24 digits and the answer I got was the cod is for a county or region the matches your country and it doesent

  • September 16, 2026
  • 2 replies
  • 41 views

I couldent download  elements that I paid for because the cod didnt match the county

that I live in. It didnt match my adobe Id.

    2 replies

    John T Smith
    Community Expert
    John T SmithCommunity ExpertCorrect answer
    Community Expert
    September 16, 2026

    Be sure that everything matches
    Country https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

    Credit card https://helpx.adobe.com/manage-account/using/update-billing-information.html

    Store http://www.adobe.com/store_selector/storeselector.html

     

     

      Ged_Traynor
      Community Expert
      Ged_TraynorCommunity Expert
      Community Expert
      September 16, 2026

      ​@intelligent_Whirl9848 you’d be better off reporting the issue on the Account, Payment, & Plan forum

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