I downloaded elements and wrote the 24 digits and the answer I got was the cod is for a county or region the matches your country and it doesent

Question

I couldent download  elements that I paid for because the cod didnt match the countythat I live in. It didnt match my adobe Id.

John T Smith · Accepted Answer

Be sure that everything matchesCountry https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.htmlCredit card https://helpx.adobe.com/manage-account/using/update-billing-information.htmlStore http://www.adobe.com/store_selector/storeselector.html

Ged_Traynor · Answer

​@intelligent_Whirl9848you’d be better off reporting the issue on theAccount, Payment, & Plan forum

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