I have a MAC, have just repurchased Ilustrator CC and download failed. My II app Tels me my licence is expired. How do I sort this out. PS I am in Brazil. I hate this new form of apps...

Need urgent help. Thanks for any assistance...

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解決に役立った回答 kglad

verify your subscription payment has been processed and your adobe id is correct, https://www.adobe.com/account.html

then sign out and then back in to your cc desktop using the same adobe id you used to verify your subscription is current, https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

if your subscription is not current and you need help, contact adobe support by clicking this link and then clicking 'still need help' as soon as it appears, http://helpx.adobe.com/x-productkb/global/service-ccm.html

解決！

Community Expert

verify your subscription payment has been processed and your adobe id is correct, https://www.adobe.com/account.html

then sign out and then back in to your cc desktop using the same adobe id you used to verify your subscription is current, https://helpx.adobe.com/creative-cloud/help/sign-in-out-activate-apps.html

if your subscription is not current and you need help, contact adobe support by clicking this link and then clicking 'still need help' as soon as it appears, http://helpx.adobe.com/x-productkb/global/service-ccm.html

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