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panson00
Participant
August 29, 2014
質問

i have buy a CS6 Master collection before,but i have reset my computer yesterday.i forget to deactivate the product, so i can't activate the product now to use the full product?

  • August 29, 2014
  • 返信数 1.
  • 87 ビュー

why did it happen?

    このトピックへの返信は締め切られました。

    返信数 1

    Ned Murphy
    Legend
    August 29, 2014

    You are allowed to have two activated installations, so if you already had two activations in use then you cannot actiovate a thrid unless you deactivate one of the other two.  If you only had one activation used up then you should still be able to activate a second installation.

    You should contact Adobe support and have them deactivate the original one that you forgot to.

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