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joem36065850
joem36065850
Participant
January 25, 2016
解決済み

I have purchased CS3 and LR2 new from an apple retail store. I just moved to a new computer and it will not allow me to copy to my new one without a product key. I started a chat and they told me that I was out the money. $700.00 CS3 and $199.00 LR.

  • January 25, 2016
  • 返信数 2.
  • 217 ビュー

I have purchased CS3 and LR2 new from an apple retail store. I just moved to a new computer and it will not allow me to copy to my new one without a product key. I started a chat and they told me that I was out the money. $700.00 CS3 and $199.00 LR. It sure seems after spending that much money with Adobe there would be an easier way to take care of your customer than spend another $900

Help!

    このトピックへの返信は締め切られました。
    解決に役立った回答 Ned Murphy

    Adobe programs need to be installed, they cannot be copied from one location to another.  If you do not have the serial numbers for these products then you are likely out of luck getting them running again on any new installation.  If you own the discs, then the serial number is usually found on the disc cover.

    If you just purchased those items at an Apple store they are not new... they are actually quite old.

    I doubt they mentioned anything regarding you being out the money you spent, more likely they told you they no longer provide support for older products and you conclude you are out the money you spent - it is not an uncommon thing to hear - it's unfortunate, but not uncommon.

    返信数 2

    T
    Test Screen Name
    Legend
    January 25, 2016

    Also, the chances of these old software products running on a new Mac are quite small. Apple have changed Mac OS so often. When you upgrade you need to budget for upgrading EVERYTHING.

    Ned Murphy
    Ned Murphy解決！
    Legend
    January 25, 2016

    Adobe programs need to be installed, they cannot be copied from one location to another.  If you do not have the serial numbers for these products then you are likely out of luck getting them running again on any new installation.  If you own the discs, then the serial number is usually found on the disc cover.

    If you just purchased those items at an Apple store they are not new... they are actually quite old.

    I doubt they mentioned anything regarding you being out the money you spent, more likely they told you they no longer provide support for older products and you conclude you are out the money you spent - it is not an uncommon thing to hear - it's unfortunate, but not uncommon.

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