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JYE
Participating Frequently
July 16, 2023
Answered

i need help for older version

  • July 16, 2023
  • 2 replies
  • 900 views

i just subscribe the CC, but i cant download the apps cause of my machine not compatible. can i know how to download older version. 

 

tried click direct link, but no email received.

 

after a while there no option for direct link too..

 

my macOs is 10.13

This topic has been closed for replies.
Correct answer kglad

i dont get it? my subscription isnt priviledge?


@JYE 

 

download the cc desktop app using the "alternative download links" at the bottom of the page at https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

run the installation file as an administrator.

 

run the installed cc desktop app as an administrator.

2 replies

kglad
Community Expert
Community Expert
July 16, 2023

check the app specs to find the versions compatible with your os, https://helpx.adobe.com/creative-cloud/system-requirements.html

 

then:

 

1. you can install the latest and 1 version prior versions using the cc desktop app. you must have a subscription because previous versions are not available with trials. other versions are revealed after clicking file preferences>apps>tick show older apps (at panel bottom).

2. for versions cc 2019 and older, use prodesigntools.com*.

3. for versions newer than cc 2019 but older than one previous version, contact adobe support for links.**

---------------------------------------------------------------
* most (but not all) adobe download links are available from prodesigntools.com. https://prodesigntools.com/adobe-direct-download-links.html

follow the directions (esp, step 1)

save the install file. it may not remain online.

thank jim @ prodesigntools.com
-------------------------------------------------------------

** there are 2 ways to contact adobe; chat and twitter:

chat:
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in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam,

https://community.adobe.com/t5/using-the-community-discussions/adobe-support-community-guidelines/td-p/4788157#:~:text=constructive%2C%20and%20encouraging.-,3.%C2%A0Be%20Safe%C2%A0,-Do%20not%20share

JYE
JYEAuthor
Participating Frequently
July 18, 2023

Thanks

 

i tried, the download link works. but photoshop can't install , it has error code 41

Community Expert
July 18, 2023

Error code 41 means you don't have sufficient privileges to install. You should contact your administrator. https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html

Peru Bob
Community Expert
Community Expert
July 16, 2023