I NEED TO KNOW what to do

Forum|Forum|13 years ago
January 21, 2013
1 reply
475 views

I just sent my old serial number in as it was associated with adobe 7 I just downloaded Xi and it won't open up the old serial number was <removed by moderator> let me know what to do or do I need to spend another $250 BUCKS?

This topic has been closed for replies.

kglad

Community Expert

you sent your serial number where?

and it was associated with version 7 of what adobe product? adobe acrobat standard? pro? something else?

you just downloaded version XI of what?

and are you trying to use your version 7 serial number with a version XI product? (that won't work, at all.)

G

grandcanyon210Author

Participant

kglad <forums_noreply@adobe.com> wrote:

kglad keith gladstien created the discussion
"Re: I NEED TO KNOW what to do"
To view the discussion, visit: http://forums.adobe.com/message/5011252#5011252

i just purchased Adobe XI Pro as an update, Prior to installing the new version I deleted Adobe Acrobat 7. What it is telling me now, is that I do not have a previous version on my computer. The new version is installed but it won't let me in. that serial number is <removed by moderator>. the serial number for 7 is,<removed by moderator>. I just need to know what to do or how to get around this. Do I need to pay the full price or what

kglad

Community Expert

there's no upgrade path from 7 to XI: http://www.adobe.com/products/acrobatpro/buying-guide-upgrade-pricing.html

you need to purchase a full version.

p.s. never post your serial numbers in a public forum.

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