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Participant
January 21, 2013
Question

I NEED TO KNOW what to do

  • January 21, 2013
  • 1 reply
  • 475 views

I just sent my old serial number in as it was associated with  adobe 7  I just downloaded Xi and it won't open up the old serial number was <removed by moderator> let me know what to do or do I need to spend another $250 BUCKS?

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    1 reply

    kglad
    Community Expert
    Community Expert
    January 21, 2013

    you sent your serial number where?

    and it was associated with version 7 of what adobe product? adobe acrobat standard? pro? something else?

    you just downloaded version XI of what?

    and are you trying to use your version 7 serial number with a version XI product?  (that won't work, at all.)

    Participant
    January 21, 2013

    kglad <forums_noreply@adobe.com> wrote:

    kglad keith gladstien created the discussion

    "Re: I NEED TO KNOW what to do"

    To view the discussion, visit: http://forums.adobe.com/message/5011252#5011252

    i just purchased Adobe XI Pro as an update,  Prior to installing the new version I deleted Adobe Acrobat 7. What it is telling me now,  is that I do not have a previous version on my computer. The new version is installed but it won't let me in.  that serial number is <removed by moderator>.  the serial number for 7 is,<removed by moderator>.  I just need to know what to do or how to get around this.  Do I need to pay the full price or what

    kglad
    Community Expert
    Community Expert
    January 21, 2013

    there's no upgrade path from 7 to XI:  http://www.adobe.com/products/acrobatpro/buying-guide-upgrade-pricing.html

    you need to purchase a full version.

    p.s.  never post your serial numbers in a public forum.