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R
roberte96772202
Participant
May 26, 2015
解決済み

I own PS CS6 and I cannot use it because I have an offer to use Creative Cloud for $29.99, later to be $49.99. I am unable to CANCEL this. I do not want CC. What do I have to do to stop the offer from shutting my PS off?

  • May 26, 2015
  • 返信数 3.
  • 346 ビュー

I own PS CS6 and I cannot use it because I have an offer to use Creative Cloud for $29.99, later to be $49.99. I am unable to CANCEL this. I do not want CC.  What do I have to do to stop the offer from shutting my PS off?

このトピックへの返信は締め切られました。
解決に役立った回答 Pattie-F

It appears that you somehow got the Adobe Creative Cloud Desktop App installed.

Please uninstall the Adobe creative cloud desktop app and any Adobe apps that might be installed on your computer.

Run the CC cleaner tool to clean things up: Use the CC Cleaner Tool to solve installation problems,  and then reboot. Then,please reinstall your CS6 and enter your serial number.

Pattie

返信数 3

Pattie-F
Pattie-F
Legend
July 7, 2015

moving to Creative Cloud Download & Install

Pattie-F
Pattie-F
Legend
May 28, 2015

I understand that you have CS6 already installed.  Did you install Creative Cloud as a trial or subscribe to it?

Here is the explanation of that error:

Creative Cloud Help | "Renew your subscription" window appears when you launch a Creative Cloud application

Pattie

R
roberte96772202作成者
Participant
May 28, 2015

I installed CS6 two years ago and never had trouble opening or using it until this offer popped up every time I try to use my CS6.

Sent from my Verizon Wireless 4G LTE DROID

Pattie-F
Pattie-F解決！
Legend
May 29, 2015

It appears that you somehow got the Adobe Creative Cloud Desktop App installed.

Please uninstall the Adobe creative cloud desktop app and any Adobe apps that might be installed on your computer.

Run the CC cleaner tool to clean things up: Use the CC Cleaner Tool to solve installation problems,  and then reboot. Then,please reinstall your CS6 and enter your serial number.

Pattie

Steve Werner
Community Expert
Steve WernerCommunity Expert
Community Expert
May 26, 2015

There is no way that an offer to use Creative Cloud will disable your copy of Photoshop CS6. You have a perpetual license to CS6.

Please tell us exactly what the message is you're seeing.

M
Milind
Participant
May 28, 2015

I have the exact same issue. I bought a perpetual license to CS6 master collection last year. I suddenly began seeing dialogs when I open the applications (Ai, Ps, Fl) telling me that my membership is about to expire. Now it has expired and I am not allowed to open my CS6 apps. This is really disconcerting because my livelihood depends on it - I can't not open these things even for an hour. I cannot afford it. I bought a perpetual license to protect myself from such vagaries.

Steve Werner
Community Expert
Steve WernerCommunity Expert
Community Expert
May 28, 2015

I'm moving this to the Downloading, Installing, Setting Up forum.

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