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Inspiring
Sep 28, 2025 1:05 PM UTC
Question

Incorrectly Flagged as Logged In To Too Many Devices

Creative Cloud has gotten the idea that I am logged into too many devices, and it only ever shows me the two devices I am logged into (my MacBook Pro and my iMac even when I'm not using my Macbook, sometimes evne when it is just down entirely). This has gotten to the point where I have to reset my password every couple of months because CC is insisting my account is being shared and this is very annoying to have to go through when I have deadlines.

15 replies

Known Participant
Oct 20, 2025 4:13 PM UTC
For what it's worth: I posted about the exact same topic and got a similar response pointing the finger at something I must be doing. ( even though I have changed my password, set up 2FA, and have not shared my account info )
 
 
I have tried quite a few different things and ended up with the same result.
 
The VPN question on my thread seemed to point to a plausible error. Not running my VPN at all still yielded the same issue.
 
Running a static location in windows services still yielded the same issue.
 
Creating a batch script that force quit all adobe .exe and processes ( there are so many of them ) and running it on each computer when I wanted to change machines still yielded the same issue.
 
An interesting thing of note, is that web-based logins ( like firefly ) will yield a different "Location"
 
At this point, I have given up. I know I haven't shared my password, changed my password, run 2FA, exited all adobe programs between sessions...and I'm still running into issues.
 
I'm breathing a somewhat sigh of relief though seeing that other people are having the same issue. Hopefully with enough squeeky wheels they will look into it. 
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Legend
Oct 6, 2025 7:36 PM UTC

Have you contacted Adobe Support?

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ghuffAuthor
Inspiring
Oct 6, 2025 9:34 PM UTC

Yes I did, they told me to enable 2FA, which I have, and just got the message again.

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ghuffAuthor
Inspiring
Oct 5, 2025 9:09 PM UTC

That was all in my original post. It's probably a good idea to know the full context of what is going on before offering your opinion, which is apparently causing confusion.

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kglad
Community Expert
Community Expert
Oct 5, 2025 9:06 PM UTC

again, warning message about excess devices, then screenshot showing 2devices without any other relevant activity -> problem on adobe's end.

 

eg, if warning message while attempting to sign in with neither device shown, problem on your end.

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ghuffAuthor
Inspiring
Oct 5, 2025 8:56 PM UTC

Can you explain specifically how the issue is timing in regards to the screenshots that I showed?

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kglad
Community Expert
Community Expert
Oct 5, 2025 8:53 PM UTC

you misunderstood.  the issue is timing.

 

warning message about excess devices, then screenshot showing 2devices without any other relevant activity -> problem on adobe's end.

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ghuffAuthor
Inspiring
Oct 5, 2025 8:38 PM UTC

Oh, so even though in your response to me you wrote, "what's running is irrelevant", you, in fact, don't know if perhaps the apps I have open on which devices may, indeed, be relevant? 

 

And I guess when you wrote "IF" like that, in big letters, followed by "that's what your account shows when seeing a too many activated devices warning", that, in reality, you don't believe there is a possibly that it might not be what my account shows when seeing "a too many" activated devices warning?

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kglad
Community Expert
Community Expert
Oct 5, 2025 8:24 PM UTC

i didn't program any adobe service. and i have no idea why you mention a faked screenshot.  

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ghuffAuthor
Inspiring
Oct 5, 2025 8:13 PM UTC

"what's running is irrelevant"

 

Because you programmed this service and you know what is and is not relevant in your algorithim?

 

"IF that's what your account shows when seeing a too many activated devices warning."

 

I did not fake a screenshot to show something that is not the case. What good would that do me exactly if I did?

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kglad
Community Expert
Community Expert
Oct 5, 2025 7:58 PM UTC

what's running is irrelevant.  but your account showing two devices is relevant, IF that's what your account shows when seeing a too many activated devices warning.

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