indesign cs6 bloqué

Forum|Forum|4 years ago
December 18, 2021
3 replies
507 views

Bonjour,

Depuis hier je n'arrive plus à lancer indesign CS6 sur mon PC. J'ai comme message à l'ouverture : Renouveler votre abonnement. Or, mon abonnement est renouvelé automatiquement et je suis débitée chaque mois. Je n'ai pas de problème de paiement. Lorsque je clique sur le service clientèle, j'ai le message suivant : Votre numéro de série a expiré ou est incorrect ??? Je ne sais pas quoi faire. Je suis complètement bloquée.

Est-ce que quelqu'un a déjà eu le problème et peut m'aider ?

Merci

This topic has been closed for replies.

Nancy OShea

Community Expert

Use the Creative Cloud Cleaner tool to wipe all Adobe apps from your system.

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Re-install CS6 from your installation disks or downloads.

NOTE 1 : Creative Suite installers won't work on macOS Sierra, High Sierra or Mojave without terminal workarounds. See the help article below.
https://helpx.adobe.com/creative-cloud/kb/install-creative-suite-mac-os-sierra.html

NOTE 2: Legacy Creative Suite will never run on Catalina, Big Sur or Monterey. Nor will it be tested on Win 11. Only the latest Creative Cloud products are compatible with new systems.

NOTE 3: Legacy Creative Suite is discontinued & unsupported. Use at your own risk.

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Beware of fake Adobe reps who may contact you privately offering to sell you software or take control of your computer. It's a scam, run away! Real Adobe employees will never reach out via Outlook, Yahoo, Gmail or Skype.
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3 Easy Ways to Identify Genuine Adobe Staff
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Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

1 - do NOT post a serial number in a public forum

2 - do you HAVE a serial number for that CS6 program?

H

Hélène22302771wj6fAuthor

Participant

Merci pour votre réponse. Oui, j'ai un numéro de série.

John T Smith

Community Expert

As soon as you install any part of the Cloud, even a trial, it replaces your program management system
-if you plan to keep using a serial number program you should NOT install a Cloud program, not even a trial
-Read Cloud takes over https://community.adobe.com/t5/Get-Started/Get-off-the-cloud/td-p/8075485 for some ideas