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EJ Villanueva
Known Participant
January 15, 2023
Answered

InDesign download

  • January 15, 2023
  • 5 replies
  • 1314 views

Hi everyone. I am trying to download InDesign 2022 to my Macbook laptop but it never actually finishes. I try opening my Adobe Creative Cloud desktop app, but it keeps saying that I can't reach the Adobe servers. How can I fix this? Thank you. 

This topic has been closed for replies.
Correct answer kglad

adobe connection errors are common and are not related to whether you're connected to the internet.  they're related to connecting to adobe's secure servers.

 

 

if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

 

to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

 

otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

 

do you see both logos after clicking "link"?

 

if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

 

if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

 

5 replies

C
Canvas24221086lusa
Participant
October 16, 2023

Can someone tell me where to download the app for InDesign 17.4 (20200) thanks!

 

kglad
Community Expert
kgladCommunity Expert
Community Expert
October 16, 2023

it's no longer available.

 

1. you can install the latest and 1 version prior versions using the cc desktop app. you must have a subscription because previous versions are not available with trials. other versions are revealed after clicking file preferences>apps>tick show older apps (at panel bottom).

2. for versions cc 2019 and older, use prodesigntools.com*.

3. for versions newer than cc 2019 but older than one previous version, contact adobe support for links**.

---------------------------------------------------------------
* most (but not all) adobe download links are available from prodesigntools.com. https://prodesigntools.com/adobe-direct-download-links.html

follow the directions (esp, step 1)

save the install file. it may not remain online.

thank jim @ prodesigntools.com
-------------------------------------------------------------

** this support is currently not available. ie, there's a significant gap (between 2019 and last year) in the available previous versions.

opposition to this decision (to limit available previous versions) has been conveyed to adobe officials who are therefore aware of the problems caused by this policy. however, unless/until changes are made, nothing can be done to legally access these files.

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    January 17, 2023

    adobe connection errors are common and are not related to whether you're connected to the internet.  they're related to connecting to adobe's secure servers.

     

     

    if you have a non-current os, your default browser must support tls 1.2, https://helpx.adobe.com/x-productkb/multi/eol-tls-support.html

     

    to test your default browser's tls you can use , https://clienttest.ssllabs.com:8443/ssltest/viewMyClient.html

     

    otherwise, confirm that you can connect to the secure adobe servers by reading, http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

     

    do you see both logos after clicking "link"?

     

    if you can and still see a connection error try these steps, https://helpx.adobe.com/download-install/kb/common-network-connectivity-issues.html

     

    if those all fail, white list the adobe network endpoints, https://helpx.adobe.com/enterprise/kb/network-endpoints.html

     

      M
      Community Expert
      Manan JoshiCommunity Expert
      Community Expert
      January 17, 2023

      Moved the post to a more appropriate Download & Install forum for more suggestions.

      -Manan

      -Manan
      M
      Community Expert
      Manan JoshiCommunity Expert
      Community Expert
      January 17, 2023

      Hi @EJ Villanueva,

      See the following link to investigate the issues your computer might be having when trying to connect to Adobe servers

      https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

      -Manan

      -Manan
      Derek Cross
      Community Expert
      Derek CrossCommunity Expert
      Community Expert
      January 15, 2023

      Assuming you have a suitable system spec, including at least 16GB of RAM and plenty of spare hard disk capacity, try uninstalling the Creative Cloud app and reinstalling it again. See if that allows you to download InDesign.

      E
      EJ VillanuevaAuthor
      Known Participant
      January 15, 2023

      Is there a way I can uninstall it without deleting the apps I have? I tried doing that earlier, but it said I couldn't due to the the apps I have that needs the cloud. 

      Derek Cross
      Community Expert
      Derek CrossCommunity Expert
      Community Expert
      January 16, 2023

      You can keep the previous version of InDesign on your system as well as the new version. Just keep a careful eye out for the messages when you dowload the latest version. That will give you a chance to sort things out with your apps.

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