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remil73051343
Participant
August 4, 2021
Answered

Installation error

Hi !
I have a real business issue on the DC installation. All files are deleted from my computer and creative cloud don't want to reinstal it. I don't know how i can do it... 😕😕

Sry for my bad English 😉

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remil73051343Correct answer
Participant
August 10, 2021

Do you have also deinstall the Creative Desktop client and run the CC Cleaner Tool?

 

Try to create a new admin account in Windows an try the installation under this account. Possible your profile has a fault.

https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html

 


Hi Axel,
My issue is resolve, I install a tool called : Windows CleanUp Utility and I remove Adobe DC on it. 

Really thanks for the help my friend 😉

Cheers.

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4 replies

Community Expert
AxelMattCommunity Expert
Community Expert
August 4, 2021

I would suggest a complete and clean reinstallation. 

Please follow the steps below: 

  

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html) 

 

If this doesn't help, please give us more informations including the following : 

Adobe product and version number 

Operating system and version number 

The full text of any error message (s) 

What you were doing when the problem occurred 

Screenshots of the problem and/or error messages 

 

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My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
    remil73051343Author
    Participant
    August 10, 2021

    Hi thanks for the help but it doesn't work, nice try 😜

     

    I have only Adobe Acrobat Pro DC, v21.0, on a Windows 10 v1909 (Enterprise) because of my organisation.

     

    I have no error just :

    I try to unistall (= "Désinstaller" in French) :

    The status change = "waiting" (= "En attente") :

    One more change for uninstalling (= "Désinstallation") :

    And go back to initial status but i can't reinstall the app :

     

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    Community Expert
    AxelMattCommunity Expert
    Community Expert
    August 10, 2021

    Do you have also deinstall the Creative Desktop client and run the CC Cleaner Tool?

     

    Try to create a new admin account in Windows an try the installation under this account. Possible your profile has a fault.

    https://helpx.adobe.com/x-productkb/global/create-local-administrator-account-windows.html

     

    Translate
    My System: Intel i7-8700K - 64GB RAM - NVidia Geforce RTX 3060 - Windows 11 Pro 26H2 -- LR-Classic 15 - Photoshop 27 - Nik Collection 9 - PureRAW 6 - Topaz Photo AI
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