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Participant
January 31, 2023
Question

installing illustator on mac sierra 10.12

  • January 31, 2023
  • 2 replies
  • 1903 views

has anyone had any sucess doing this ? i am not the best with computers so considering buying a new mac 

any help would be appreciated 

    This topic has been closed for replies.

    2 replies

    Legend
    February 2, 2023

    Be aware that Sierra is very old, and no longer supported by Apple. That means it is not secure and is unsafe to use online. Your computer would be at least 10 years old and yes you may want to consider buying a newer one.

    Participant
    February 2, 2023

    i sucessfully downloaded but it slowed my computer so ive un installed now and have a new one on the way as i  needed something new prior to this.

     

    thank you for all who advised 

    kglad
    Community Expert
    Community Expert
    February 2, 2023

    you're welcome.  enjoy your new computer BUT do not migrate any adobe files other than production files. ie, if you're going to migrate, uninstall everything adobe (which is sounds like you've done) and clean adobe from your old computer:

     


    uninstall every cc app including preferences per https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

    then uninstall the cc desktop app, using the correct uninstaller per https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html#sa_src=web-messaging

    clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

    kglad
    Community Expert
    Community Expert
    January 31, 2023

    ai cc 2019 is the last ai version compatible with sierra.  ie, use the prodesigntools link below, but a full explanation of previous versions follow.

     

    1. you can install the latest and 1 version prior versions using the cc desktop app. you must have a subscription because previous versions are not available with trials. other versions are revealed after clicking file preferences>apps>tick show older apps (at panel bottom).

    2. for versions cc 2019 and older, use prodesign tools.com*.

    3. for versions newer than cc 2019 but older than one previous version, contact adobe support for links.**

    ---------------------------------------------------------------
    * most (but not all) adobe download links are available from prodesigntools.com. https://prodesigntools.com/adobe-direct-download-links.html

    follow the directions (esp, step 1)

    save the install file. it may not remain online.

    thank jim @ prodesigntools.com
    -------------------------------------------------------------

    ** there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam,

    https://community.adobe.com/t5/using-the-community-discussions/adobe-support-community-guidelines/td-p/4788157#:~:text=constructive%2C%20and%20encouraging.-,3.%C2%A0Be%20Safe%C2%A0,-Do%20not%20share

     

    ----------------=====----------------------------------------------------------------------

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

    <moved from using the community>

    Participant
    January 31, 2023

    Thanks for your reply 

    not having much luck 

    when you say download from the app do you mean the app store ? as photshop isnt in my app store 

    kglad
    Community Expert
    Community Expert
    January 31, 2023

    no, use prodesigntools.com, https://prodesigntools.com/adobe-cc-2019-direct-download-links.html

     

    follow the directions (esp step 1) then download ai cc 2019