Is it still possible to fix an activation error on Photoshop CS6?

Question

I’ve been using Photoshop Creative Suite 6 for over a decade. 6 or 7 years ago, I started a subscription to Creative Cloud Photography and for a year or so I used Lightroom as well as the CS6 app.

Recently, I realized I haven’t used anything but CS6 for several years, so I cancelled the Creative Cloud subsctiption. CS6 immediately stopped working.

While trying to get it working again, I uninstalled it, restarted my computer, and reinstalled it. Now it says I have too many activations and I need to deactivate one of my computers. The problem is, I only have one computer. A few years ago, my previous computer died and I replaced it. I guess that computer is one activation and this one was two.

So, now that I’ve had one computer die, and then uninstalled CS6 from the replacement computer without deactivating first, where do I go from here? I only use Photoshop for a few basic editing jobs, nothing fancy, and I **really** don’t like the CC version.

Am just hosed?

kglad · Accepted Answer

if your reinstall onto a computer (that’s had no hardware changes since the original activation) andthat had an activation fails to recognize that activation, there’s nothing that can be done.

johns24381447 · Answer

My old computer died so I can’t deactivate CS6 Master Collection on it. I get the error saying I have to deactivate to proceed,so I called customer service. They said that since over the course of more than a decade that I’ve owned the software I’ve installed it six times and that’s the absolute limit.Their systems show it’s not in use and the system lists no activations that I could then deactivate online.Will I in fact no longer be able to use this product?

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