Lightroom CC Trial while having a CC Subscription

Question

Hi all,I have a problem with Lightroom CC. The app opens in a trial version while I have a Creative Cloud Subscription.When I open the app it asks me to buy, when I click buy it says I've already have it.Things I've already tried:     - Sign out and back in (not working)     - Deactivate by  signing out (not working)     - The app is up-to-date     - Removed Adobe-related entries from the hosts file (not working)Can someone please help me?Thank you..

Jeffrey_A_Wright · Accepted Answer

Thanks, Terence_hill, for the updated information. What Adobe CC applications are installed on the Windows 10 computer? Do you have any CC 2019 applications installed?

As a next step please follow the steps listed in User and license information issues | CC 2019 to resolve any errors within the Windows Credential Manager that may be preventing Lightroom CC from exiting trial mode.

Jeffrey_A_Wright · Answer

Terence_hill, sorry that Lightroom CC keeps opening in trial mode. I reviewed the activation history, and there was a successful activation request today. Do you have any other Adobe CC applications installed, Terence_hill? Do they also open in trial mode? Finally, what operating system are you installing Lightroom CC on?

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