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T
TmpArt1
Known Participant
April 21, 2015
Answered

Lightroom CC won't open

  • April 21, 2015
  • 72 replies
  • 96783 views

I see from the forum that this is an issue.  Maybe Adobe will notice and work up some sort of fix.  I was able to download LR CC and it does show up in launchpad and it is on my computer, but when I try to open it, it acts like it is going to open, but then shuts down.  No error message or freezing, etc.  It just shuts down.  Any word from Adobe yet?  Has anyone found a fix for it?

    This topic has been closed for replies.
    Correct answer brads67616531

    Good question.  Anyone?


    Go to your CC app, go to the top right, left click and check preferences and then sign out, and then sign back in.

    72 replies

    Show previous replies
    N
    nah011
    Participating Frequently
    October 7, 2015

    Hummm. I updated (downloaded) via CC 18 hours ago and now LR will not open. PS and BR are okay. I have logged out of CC and logged back in. Restarted my Mac, Powered off my Mac, Logged out again. Still no luck.

    Has anyone else found this problem?

    The Banner screen opens with a face (blue/green) and the eyes are closed if that helps anyone for the build number.

    Thanks in advance for any advice.

    Noel

    angelr7929693
    angelr7929693
    Participant
    October 10, 2015

    I don't know what is going on. But I'm having a similar issue of LR 5.7 not starting.

    Click on LR shortcut and nothing. I've shut down and restarted my computer and still Nothing

    Attempted a repair of 5.7 - Nothing

    Uninstalled and reinstalled 5.7 - nothing

    Uninstalled 5.7 and installed 5.7.1 - nothing.


    I'm lost as to what to do to make this work.


    Any Help would certainly be appreciated since I have a client waiting on their photos.


    Angel

    T
    tammier73476259
    Participant
    September 16, 2015

    I cannot open up my light room, I signed out and signed back in. It is telling me its already open in another apploication but i cant find it, and it still wont open, I even tried running as an adminsitator

    M
    Mark davies
    Participant
    July 5, 2015

    Hi,

    Have been experiencing this same problem.

    I have lightroom installed along with Creative Cloud and it had been working fine for a couple of months.

    Two weeks ago it failed to open.

    I have tried every solution which has been recommended on this thread including:

    Log out and back in to CC.

    Rename SLCache/SLStore.

    Delete Contents of SLCache/SLStore folders.

    Uninstall CC and Lightroom and Reinstall.

    Change Permissions and Security settings of SLStore and Adobe PCD.

    Non of the above have worked and Lightroom still will not launch. Frustrated is an understatment given that 1. I am paying for this software and cannot use it and 2. it worked fine untill 2 weeks ago.

    Surely Adobe should have resolved this without me having to waist 50+ hours trying to resolve the issue with no success.

    Can Adobe please provide a solution?  or should i just cancel subscription and ask for a refund before going back to using free photodirector 5

      I
      iUTKIN
      Participant
      June 23, 2015

      I solved this problem by Windows 7 Service Pack 1 update

      D
      dusner
      Participant
      May 5, 2015

      This really sucks. I, too have signed out of CC and back in, and LR worked for a while, but now it won't even start up again. It makes it really hard to get work done when you're always having to f-around with the software!

      richb43790244
      richb43790244
      Participant
      May 12, 2015

      I have done everything people have tried above, but LR will still not come up. The only thing I get is a screen that tells me how many days left in my trial, which is now down to 8 days & I have been in once.

      W
      webandpress
      Participant
      April 29, 2015

      It works!

      A
      andym58713207
      Participant
      April 29, 2015

      Excellent answer works a treat sign out then sign in

      Pattie-F
      Pattie-F
      Legend
      April 28, 2015

      NOTE:

      For those of you who are having problems running lightroom CC 2015 after installing it, and signing out of CC and back in did not work, please see option 2 at this link:
      Lightroom doesn't launch or quits automatically after splash screen

      Pattie

      A
      alex l 426
      Participant
      April 29, 2015

      I have tried the sign out and sign in - did not work.
      Tried the procedure in your post link, renaming the SL Cache folder. I was not able to find a SL Store folder.

      Now I get an "Error 16" and the CC app lists LR and PS uploads as trial versions only.

      Please help!

      I reset my cache folder back to previous since it was not working.

      Pattie-F
      Pattie-F
      Legend
      April 29, 2015

      Alex

      See this link regarding the error 16 message:

      Configuration error | CC, CS

      Pattie

      L
      leonzandman
      Participating Frequently
      April 27, 2015

      Sign out and sign back in worked for me. However, the Activity Stream in the Creative Cloud application now only shows entries that are dated 365+ days ago. That's weird...

      J
      John Estep
      Participant
      April 27, 2015

      Yes, signing in and back out worked, but that should not be required and if it is Adobe should let the user know. Would avoid a lot of time wasted on everyones part.

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