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TmpArt1
Known Participant
April 21, 2015
Answered

Lightroom CC won't open

  • April 21, 2015
  • 72 replies
  • 96783 views

I see from the forum that this is an issue.  Maybe Adobe will notice and work up some sort of fix.  I was able to download LR CC and it does show up in launchpad and it is on my computer, but when I try to open it, it acts like it is going to open, but then shuts down.  No error message or freezing, etc.  It just shuts down.  Any word from Adobe yet?  Has anyone found a fix for it?

    This topic has been closed for replies.
    Correct answer brads67616531

    Good question.  Anyone?


    Go to your CC app, go to the top right, left click and check preferences and then sign out, and then sign back in.

    72 replies

    Show previous replies
    M
    markf65900868
    Participant
    April 25, 2015

    This 'fix' didn't work for me.  I signed out and in multiple times, restarted my computer, and now it tells me I have to sign in for an expired trial version.  This is crap Adobe!!!!!!!

    K
    KjetilZ
    Participating Frequently
    April 25, 2015

    Logging out and in does not work for me. WIndows 8.1. Lightroom CC, trial.

    L
    Lee in Ohio
    Participating Frequently
    April 25, 2015

    Did you log out or just exit the program (as I tried the first time and

    didn't work.)

    In the CC app you must go to the settings (gear)>>preferences>>logout.

    Hopefully they'll get this fixed.

    K
    KjetilZ
    Participating Frequently
    April 25, 2015

    I did everything. I have logged out and in, I have restarted the program, I have reinstalled, I have deleted Lightrom 5. I have restarted my machine.

    Nothing helps.

    This does not really help my view on subscription software.

      Awesome_adventures1549
      Awesome_adventures1549
      Participant
      April 25, 2015

      Thanks that worked 

      lelh80
      lelh80
      Participant
      April 24, 2015

      I have exactly the same problem so I have uninstalled it- just seen about signing out and signing back in so I will try that

      L
      Lee in Ohio
      Participating Frequently
      April 24, 2015

      ‌Hardly an elegant solution for a class act like Abode.  I'm sure there are some red faces in San Jose.

      B
      brucew38660318
      Participant
      April 24, 2015

      Not sure if this will work for anyone else, but it worked for me. Had the problem of Lightroom CC not opening. Signed out of CC and signed back in as me. Still would not run. Signed out and signed in using my wife's account. Still Lightroom CC would not open. Signed out and signed back in using my own account. This time, Lightroom CC loaded and seems to be running just fine! Not logical, but it worked for me.

      ac52371391
      ac52371391
      Participant
      April 22, 2015

      Signing in/out didnt work. Deleting the contents of (but not the folder itself) of SLCache fixed it. On Win 8.1

      Thanks all!

      M
      mrmckinstry
      Participant
      April 22, 2015

      Had the same problem. Signed out of CC and signed back in...LR CC now launched. Can I delete the old lightroom app now??

      B
      BelePhotography_CH
      Inspiring
      April 22, 2015

      yes - mrmckinstry‌ - feel free to deinstall LR 5.x.. ;-) Unless you want to run both in paralell for awhile to test.

      T
      tea_drinker
      Participating Frequently
      April 22, 2015

      I was having the same issue... install went successfully but Lightroom CC wouldn't start.  I resolved the issue by rebooting my computer, opening Creative Cloud, signing out then signing back in again.  App started perfectly after this.

      A
      Anonymous
      April 22, 2015

      Hi

      It seems that if you log out of your Creative Cloud account totally then login again the problem fixes itself, another one of Adobe's quirky things, managed to get my help from Lightroom CC Crashing at Launch? Here’s How to Fix It - it solved the problem for me totally.

        N
        Name_between_1_and_25
        Participant
        April 22, 2015

        It is embarrassing that Adobe repeatedly undermined such errors. Actually, Adobe should be responsible for damages caused by such sloppy work.

        B
        BrianWilsonPhotographer
        Participant
        April 22, 2015

        Sign out of the Creative Cloud App. Make sure you're using the most up-to-date version of the CC App before you do it. Sign back in with your Adobe ID and password, then launch LRCC. It works.

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