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Answered

Lightroom CC won't open

Forum|Forum|11 years ago
April 21, 2015
72 replies
96783 views

I see from the forum that this is an issue. Maybe Adobe will notice and work up some sort of fix. I was able to download LR CC and it does show up in launchpad and it is on my computer, but when I try to open it, it acts like it is going to open, but then shuts down. No error message or freezing, etc. It just shuts down. Any word from Adobe yet? Has anyone found a fix for it?

Creative Cloud

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Correct answer brads67616531

Good question. Anyone?

Go to your CC app, go to the top right, left click and check preferences and then sign out, and then sign back in.

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flynfoto

Participant

I have signed out of CC manager and signed back in and it still won't launch.

minormoose

Participant

Tried rebooting, signing out and back in, tried to start from the .exe file in explorer. No joy, but strangely updates to Muse and Bridge installed during the same session are working fine.

Wouldn't it be nice if Adobe actually employed some customer support people to solve these issues, instead of taking the cheapskate option and relying on knowledge sharing by their customers for product support? I wonder how a car manufacturer would go delivering service via a user forum??

gregb5485834

Participant

I'm yet another one that can not open Lightroom CC just now. As always, when prompted by Creative Cloud to install an update, I did so. Unlike every other time, this install failed to enable LR CC to open after it was downloaded, and launch attempted. I've tried everything I can think of, 1) checked firewall, 2) registry clean up, 3) remove old LR, 4) reinstall LR CC, restart my computer several times (not sure if this qualify as signing off and on again, but I'll give that a try just in case ...)

Seems that this is Adobe's issue.

Adobe, please fix it or provide a solution ... many customers depend on this software.

Thanks.

nicholast82806137

Participant

Thanks for the tip! This got me working on Mac OS X 10.10.3

C

Craig-Dallas

Participant

Yep, I had the same problem, installed twice, and LR would not start. As above, logged out of CC (preferences, signout) and logged back in and all works.

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BelePhotography_CH

Inspiring

yep - adobe has confirmed this issue now:

CC applications close immediately after launch

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shellbell2159

Participant

thanks for the link. It worked for me!!

T

Torgado

Participant

Signing out of the Adobe CC Manager and signing back in resolved the problem for me as well.

Windows 7 Professional, SP1

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backdragon

Participating Frequently

Same issue. Still doesn't work, even after I sign out and back in.

Mac 10.10.3 (latest)

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pj48north

Participant

I have the same problem with OS 10.9.5. Logging out/in did not correct the problem.

D

david.paloch

Participant

Thanks a lot for the tip with signing out and back in CC. It worked for me (Windows 8.1).

MikeyPDodd

Participant

Yep signed out and back into CC and it now launches fine.

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shmuglak

Known Participant

Same problem here. Installed via CreativeCloud, shows as installed but won't start. I have the Lightroom 5 (standalone) installed on teh same computer, it starts without a problem. Adobe, are you listening?