Locked out of spark due to incorrect date of birth

Forum|Forum|5 years ago
May 16, 2020
3 replies
1091 views

Hi everyone,

I have creative cloud and attempted to access Adobe spark for the first time.

I was required to input my date of birth which I did incorrectly.

Now I get this error message when I try to login to spark

Can someone assist me?

This topic has been closed for replies.

T

Test Screen Name

Legend

You cannot fix date of birth yourself. Contact Adobe Customer Service. There may be a long wait right now. Dig out some proof in case they ask to see it.

John T Smith

Community Expert

Spark support is at https://adobespark.zendesk.com/hc/en-us/categories/202688167-Adobe-Spark
-the above link has a full page of over 90 links for help articles
-also https://community.adobe.com/t5/get-started/adobe-spark-helpful-resources/td-p/11003736?page=1
-also https://fonts.adobe.com/collections/spark-font-pack
-also https://blog.adobespark.com/2019/06/10/stand-out-with-sparks-new-premium-templates/

Just Shoot Me

Legend

Have you tried to edit your Adobe ID Profile? It may hold a section for your date of birth.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded